Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Justin Carrasco

Miami,FL

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 15 years of management performance.

Overview

15
15
years of professional experience

Work History

Area Manager

VPNE Parking Solutions LLC
02.2021 - Current
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Supervised 3 location managers and managed 3 locations, while maintaining contractual compliance and reporting requirements for all areas and assets.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.

General Manager of Parking Operations

SP Plus Parking
07.2016 - 03.2020
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Trained, coached and mentored staff to support smooth adoption of new automated valet programs.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.

Assistant Manager

USA Parking
10.2012 - 07.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Supervisor

USA Parking
06.2008 - 10.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

GED -

(FIA) Florida International Academy
Miami, FL
07.1999

Skills

  • Employee Scheduling
  • Special Assignments
  • Customer Consultations
  • Profitability Assessments
  • Equipment Functionality
  • Complex Problem-Solving
  • Client Base Retention
  • Customer Relationship Management
  • Speaking
  • Service-Orientation
  • Staff Training
  • Staff Development
  • Microsoft Office

Accomplishments

    Employee of the month for the entire company of USA Parking.

    Inn Key Nominated

    Employee of the quarter and employee of the year for Fontaine Bleau Hotel while working for USA Parking.(The first time a third party employee had ever won these two awards).

    Team Leader of the quarter at the W Hotel while working for Sp-Plus.

Additional Information

At the moment I still live in Miami and still manage multiple locations, but im whiling to relocate if the opportunity should make it self available and It seems like the right place for me and my family to go. Im very personable and am someone people have always came to, to give them advise weather it be for work or even in their personal lives. Im family oriented and everything I do each day is for them.

Timeline

Area Manager

VPNE Parking Solutions LLC
02.2021 - Current

General Manager of Parking Operations

SP Plus Parking
07.2016 - 03.2020

Assistant Manager

USA Parking
10.2012 - 07.2016

Shift Supervisor

USA Parking
06.2008 - 10.2012

GED -

(FIA) Florida International Academy

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Justin Carrasco