Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Carroll

Youngstown,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Server

Hollywood Gaming Of Mahoning Valley
01.2023 - Current
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server/Bartender

Thelma's Sports Nook
03.2018 - 12.2022
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Cultivated warm relationships with regular customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Processed orders and sent to kitchen employees for preparation.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Arts - Biology

Youngstown State University
Youngstown, OH
05.2025

High School Diploma -

Sharpsville Area Senior High School
Sharpsville, PA
06.2018

Skills

  • Regulatory Compliance
  • Food and Beverage Service
  • Service prioritization
  • Item promotion
  • Team Player
  • Team Leadership
  • Upselling and Cross Selling
  • Reliable and Responsible
  • Ability to Lift 30 Pounds
  • Memory retention
  • High Energy and Stamina
  • Adaptable and Flexible

Timeline

Server

Hollywood Gaming Of Mahoning Valley
01.2023 - Current

Server/Bartender

Thelma's Sports Nook
03.2018 - 12.2022

Bachelor of Arts - Biology

Youngstown State University

High School Diploma -

Sharpsville Area Senior High School

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Justin Carroll