Justin Case
Weedsport,NY
Summary
Dynamic Warehouse Supervisor with a proven track record at United Auto Supply Inc., excelling in inventory management and staff training. Enhanced operational efficiency through strategic problem-solving and effective team leadership, resulting in improved accuracy and employee morale. Committed to maintaining safety standards while optimizing workflow and achieving high levels of customer satisfaction.
Overview
19
19
years of professional experience
Work History
Warehouse Supervisor
United Auto Supply Inc.
01.2025 - Current
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained staff on proper equipment use and safety measures, enhancing team performance and compliance.
- Implemented inventory control systems, improving accuracy of stock management and reducing discrepancies.
- Coordinated shipping and receiving processes, optimizing delivery schedules and minimizing delays.
- Monitored employee performance, providing feedback to improve productivity and morale within the team.
- Resolved operational issues promptly, maintaining high standards of service and customer satisfaction.
- Supervised warehouse operations by managing employees during shifts.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Supported production workers in meeting goals without compromising safety and compliance.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Evaluated team performance and provided feedback on areas requiring improvement.
Store Manager
Tarson Pools and Spa
04.2019 - 12.2024
- Led daily operations, ensuring seamless customer service and inventory management.
- Trained and mentored staff to enhance performance and improve team dynamics.
- Implemented strategies to optimize store layout, increasing product visibility and customer engagement.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Merchandiser
Merchandising Solutions Group
01.2017 - 01.2019
- Developed and implemented merchandising strategies to enhance product visibility and sales performance.
- Analyzed market trends to optimize inventory levels and improve product assortment.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Trained and mentored junior staff on best merchandising practices and company standards.
- Managed visual displays to align with brand guidelines and seasonal themes.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Utilized paper, fabric and props to create displays.
Key Holder Supervisor
Hot Topic
05.2009 - 07.2010
- Supervised daily operations ensuring store compliance with company policies and procedures.
- Trained and mentored new staff to enhance customer service skills and product knowledge.
- Managed inventory levels, conducting regular stock counts to maintain optimal product availability.
- Led team meetings to discuss sales strategies and improve overall store performance.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Resolved customer complaints effectively, ensuring satisfaction and fostering loyalty.
- Coordinated scheduling for staff shifts, optimizing coverage during peak hours for improved efficiency.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Accepted and processed customer returns.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
- Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Line Cook
Smokey Bones
12.2008 - 05.2009
- Prepared and cooked menu items according to established recipes and quality standards.
- Monitored food safety and sanitation practices, ensuring compliance with health regulations.
- Collaborated with kitchen team to optimize workflow and enhance service efficiency.
- Trained new line cooks on food preparation techniques and kitchen protocols.
Sales Associate
Walgreens
06.2007 - 08.2008
- Delivered exceptional customer service to enhance shopping experiences and foster loyalty.
- Assisted in managing inventory levels to ensure product availability and minimize stockouts.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to maintain store cleanliness and organization, promoting a welcoming environment.
Education
High School Diploma -
Liverpool High School
Liverpool, NY01-2005
Skills
Warehouse operations
Inventory management
Problem-solving
Warehouse organization
Loading and unloading
Warehouse safety
Shipping and receiving
Attention to detail
Shipping and receiving operations
Material handling
Order picking and processing
Staff management
Quality checks
Warehouse logistics
Stock counts
Operations management
Inventory replenishment
Safety procedures
Staff training
Quality control
Order pulling
Task delegation
Order management
Quality assurance
Employee motivation
Equipment maintenance
Load planning
Policy enforcement
Resource allocation
Conflict resolution
Budget management
Assembly and production
Customer service
Multitasking and organization
Team leadership
Verbal and written communication
Relationship building
Health and safety
Safety compliance
Team building
Coaching and mentoring
Employee training
Strategic planning
Record keeping
Workflow optimization
Performance evaluation
Shift scheduling
Process improvement
Supply chain management
Loss prevention
Distribution troubleshooting
Material handling practices
Shipping and receiving management
Pick planning
Order picking supervision
Inventory cycle counting
Stock control
Employee morale building
Associate training
Inventory and stocking
Staff supervision
Order fulfillment
Continuous improvement
Team building and leadership
Safety standards
Quality management
Customer care
Mentoring and training
Coaching and motivation
Hiring and training
Workflow coordination
Goal setting
Performance evaluations
Documentation
Employee scheduling
Supplies inventory
Heavy lifting
Safety monitoring
Further Skills
I can repair plumbing issues, replace sinks, faucets, toilets, replace pipes to size.
I can replace moldings, fixtures, drywall and replace drop ceilings.
Interior painting.
Merchandising and full store set ups.
Timeline
Warehouse Supervisor
United Auto Supply Inc.
01.2025 - Current
Store Manager
Tarson Pools and Spa
04.2019 - 12.2024
Merchandiser
Merchandising Solutions Group
01.2017 - 01.2019
Key Holder Supervisor
Hot Topic
05.2009 - 07.2010
Line Cook
Smokey Bones
12.2008 - 05.2009
Sales Associate
Walgreens
06.2007 - 08.2008
High School Diploma -
Liverpool High School