JUSTIN CASSIDA
Oceanside,CA
Summary
Dedicated social work student well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
14
14
years of professional experience
Work History
Lead – Revenue Cycle
Scripps Memorial Hospital
03.2023 - Current
- Provided administrative support to a high-volume emergency department
- Verified eligibility on all patient’s that presented to the emergency department
- Success collecting co-payments on all patients
- Served as a designated preceptor for the unit
- Skillfully explained all admitting documents (i.e., MOON, IMM) to all patients that are admitted
- Provided coverage as the Hospital Operator/PBX
- Established strong relationships with insurance providers to expedite claims processing and secure timely payment of services rendered.
- Identified areas of opportunity within the organization''s existing payer contracts, negotiating favorable terms that increased reimbursement levels.
- Developed customized reports that provided actionable insights into key financial metrics, guiding strategic decision-making processes.
- Optimized charge capture processes, resulting in increased net revenue for the organization.
Emergency Services Technician
Loma Linda University Health
09.2022 - Current
- Provided support to licensed staff in a high acuity emergency department
- Assisted with all emergency care to patients in the emergency department, and all inpatient nursing units
- Assisted with transfers out of the facility, but working directly with medical groups
- Successfully created, and implemented new policies that focused on maximum efficiency
- Co-Chair of the Education Committee
- Served as a preceptor to new employees
Administrator
Peninsula Dialysis Access, LLC
11.2019 - 09.2022
- Managed a team of 10 clinical, and administrative staff members
- Ensured both efficiency, and effectiveness with staffing
- Managed payroll, ensuring accuracy and compliance within state/federal laws
- Successfully created, and implemented new policies that focused on maximum efficiency
- Managed/created staff development department
- Served as Interim Patient Safety Officer, overseeing disaster plans, MDS, and improvement of patient care
- Managed provider relations
Patient Relations Coordinator
Loma Linda University Health
12.2017 - 11.2019
- Acting director
- Partnered to develop Service Best Practice communication model and resolve 100+ grievances/quarter
- Successfully reduced grievances per quarter, increased patient satisfaction from below benchmark to 90th percentile
- Created a program designed around lost belongings that both saved the medical center from financial loses and improved the unification of belongings
- Facilitated root cause analysis for all grievances, and complaints; successfully closed each grievance within 30 days
Patient Care Technician
Loma Linda University Health
02.2011 - 12.2017
- Created and implemented department goals, objectives, standards of performance, policies and procedures
- Collaborated with RNs to ensure patient safety, reduced risk and liability, and compliance with law and policy
- Provided care for stroke, head trauma, coma, dementia, and Alzheimer’s patients
- Consulted with physicians re: compliance standards and client satisfaction
Monitor Technician
American Mobile Health Care
02.2015 - 06.2017
- Monitored, interpreted from equipment, and recorded patient temperature, pulse, and blood pressure
- Ensured an enhanced quality of life for geriatric patients by completing or assisting with daily living tasks
- Analyzed, identified, and recommended process improvement to the daily operations
Critical Care Technician
Eisenhower Health
01.2015 - 05.2016
- Collaborated with nurses, physicians, and other staff to ensure patient safety, satisfaction, and policy compliance
- Provided patient care and education, including evaluating and identifying care needs and prioritizing treatment
- Analyzed, investigated, and reported on situations detrimental to patient well-being
- Consulted with physicians re: compliance standards and client satisfaction
Education
Bachelor of Science - Health Care Administration
Independence University
Salt Lake City, UTMaster of Social Work -
Chamberlain University
01-2026
Skills
- ICD-10 Proficiency
- HIPAA Regulations
- HCPCS Coding
- Accounts Receivable
- Medicare knowledge
- Healthcare compliance
- Data Analytics
- Revenue optimization
- Billing cycle expertise
Timeline
Lead – Revenue Cycle
Scripps Memorial Hospital
03.2023 - Current
Emergency Services Technician
Loma Linda University Health
09.2022 - Current
Administrator
Peninsula Dialysis Access, LLC
11.2019 - 09.2022
Patient Relations Coordinator
Loma Linda University Health
12.2017 - 11.2019
Monitor Technician
American Mobile Health Care
02.2015 - 06.2017
Critical Care Technician
Eisenhower Health
01.2015 - 05.2016
Patient Care Technician
Loma Linda University Health
02.2011 - 12.2017
Bachelor of Science - Health Care Administration
Independence University
Master of Social Work -
Chamberlain University