Justin Castillo
Orlando,Florida
Summary
Dedicated and results-driven Key Hourly Manager with a proven track record at The Hampton Social, excelling in restaurant operations and team leadership. Adept at managing high-value restaurant buyouts, optimizing workstations for efficiency, and demonstrating exceptional leadership during high-volume sales periods. Skilled in labor cost management, employee training, and fostering a collaborative work environment. Passionate about leveraging my transferable skills and experience to make a successful transition into a new industry, bringing a fresh perspective and a strong foundation in problem-solving and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Production Assistant
Digivision Productions
11.2023 - Current
- Load and unload equipment
- Set up and arrange tripods for lights and cameras
- Ensure the script and teleprompter are an exact match
- Run the teleprompter in time with the actor delivering the lines
- Supported production teams and creative executives on major film projects during pre-production, principal photography, and post-production phases
Key Manager
The Hampton Social
04.2021 - Current
- Began my career at the Hampton Social as a food runner, before learning the entirety of Back of House and being promoted to Back of House Key Manager. I then transferred to Front of House as a server before quickly being promoted to Front of House Key Manager
- Managed work flow for multiple restaurant buyouts, some of which costed upwards of $80,000, to ensure client satisfaction
- Improved organization and layout of work stations to improve employee efficiency
- Exhibitied excellent leadership qualities on high volume days where sales were upwards of $70,000
- Monitored labor costs on HotSchedules and designed the day to day floor plan accordingly to reduce average labor costs from 33% to 24%
- Trained and coached 25+ employees in both Back of House and Front of house, including Managers in Training, to instill confidence in product knowledge, company values, and customer service
- Communicate clearly and empathetically with a diverse range of employees, building strong rapport and long-term relationship to create a better collaborative environment
- Awarded Emploee of the Month for June 2023
- Placed second in a Rosé Bottle Competition where I sold 100 bottles of Rosé in three months
- Won first place for highest increase in sales numbers for oysters and Rosé
- Won first place for most oysters and bottles of Rose sold
Server
World Center Marriott
07.2018 - 01.2022
- Hired as a host and quickly promoted to food runner, then barback, and finally server - all within one year
- Optimize service quality by actively listening and responding to customer requests as well as anticipating guest needs
- Effectively and promptly recover tables that are dissatisfied to ensure a great customer experience
- Collaborate with other servers and support members to keep facility clean, organized, and well stocked
- Maintain a positive attitude and level head in high stress, fast paced situations
- Maintain a strong knowledge of our products to have high sales numbers
- Cross trained between three restaurant outlets within the hotel: High Velocity Sports Bar, Lobby Bar, and Siro Italian
Expediter
Buca Di Beppo
10.2020 - 06.2021
- Hired as a host/support member and quickly promoted to delivery driver and then kitchen expediter
- Timely prep delivery orders and deliver them to addresses within a 20 mile radius
- Multitask by organizing orders for three ghost kitchens in addition to orders for our main store
- Maintained a clean and organized work station in order to be in compliance with company policies and procedures for food safety, sanitation, and quality
- Finished plate presentation while ensuring all orders left the kitchen in a timely manner and that guests were satisifed
Sales Representative
Bahama Island Cruises
01.2018 - 06.2018
- Communicated effectively with potential customers to analyze needs and recommend appropriate vacation packages based on individual requirements
- Maintained a detailed knowledge of the features and benefits of a wide range of vacation packages and explained key information to customers
- Exhibited a strong ability to negotiate package details and pricing in order to close a sale
- Won Sales Rep of the Week twice by closing the most sales
Education
Certificate - UI/UX Design
Codecademy
OnlineB.A - Interdisciplinary Studies of Psychology and Entertainment Management
University of Central Florida
Orlando FL12-2020
Minor - Screenwriting
University of Central Florida
Orlando12-2020
Skills
- Proficient In Microsoft Office Word, Excel, and Powerpoint
- Proficient in Miro Visual Workspace
- Excellent interpersonal skills
- Staff training
Timeline
Production Assistant
Digivision Productions
11.2023 - Current
Key Manager
The Hampton Social
04.2021 - Current
Expediter
Buca Di Beppo
10.2020 - 06.2021
Server
World Center Marriott
07.2018 - 01.2022
Sales Representative
Bahama Island Cruises
01.2018 - 06.2018
Certificate - UI/UX Design
Codecademy
B.A - Interdisciplinary Studies of Psychology and Entertainment Management
University of Central Florida
Minor - Screenwriting
University of Central Florida