Justin Castro

• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Supervised lunchroom and recess activities.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.

• Engaged with customers to build rapport and loyalty.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Answered customers' questions, recommended items and recorded order information.
• Collected orders and relayed them to bartenders quickly and accurately.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customers.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Improved and applied social media marketing strategies to increase patronage.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Managed cash and bar revenue during special promotions or sporting events.
• Consulted with managers to organize special events and promotions.

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
• Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
• Transferred supplies and equipment between storage and work areas to support food preparation.
• Checked identification for minimum age for sale of alcoholic beverages.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Increased sales significantly by upselling higher-end products to customers.

• Delivered food to cars.

• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer.
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• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Clean bathrooms and dining room.