Justin Cates
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Excel proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
06.2023 - Current
- Acting supervisor of 20-45 associates at any given time, making sure that the processes which we handle are running smoothly and that work is as consistently flowing as physically possible.
- Handles bringing in the inbound trailers, allocating and sending out the outbound trailers and making sure that these loads are flipped in a timely manner
- Handles start-up meeting at the start of each shift and audits at the end of each shift.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Monitored and reported on process performance to verify compliance with established standards.
- Filled in for the Area Manager role for the department for last 2 Months. Includes more thorough monitoring and handling of any barriers which may be causing inefficiency, engaging associates to see if there are any barriers on a personal level. Have started a new process of shifting labor intermittently between departments to keep work fresh and help to avoid burnout. This has allowed us a dynamic workforce where people can be moved to the work real-time rather than scrambling at the end and sending everyone when one department is finished. This has increased overall efficiency of the department by an average of 30%.
L1 Leadership Associate
Amazon
12.2021 - 06.2023
- Assisted in streamlining processes improving overall effective utilization of outbound trucks, saving approximately $600k. Absorbed multiple indirect roles into one causing for more allowance for direct roles in order to increase efficiency.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on strategies and techniques to maintain customer promise.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Assisted in proper planning of dock flow to mitigate potential threats to trailer utilization
Administrative Assistant/Payroll Assistant
Continental Honda
03.2013 - 06.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data for profit generating departments.
- Assisted development and implementation of new administrative procedures.
- Audited financial statements in order to compare differences month over month, year over year
- Handled preparation of payroll reports and some of the processes, audited timecards for anything which stood out as suspicious, as well as generation of all non direct deposit checks
- Processed payroll for a portion of employment term
Education
High School Diploma -
Plainfield North High School
Plainfield, IL06.2012
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Performance monitoring
- Attendance Tracking
- Process Documentation
- Process Improvement
- Paperwork Processing
- Report Analysis
- Multitasking and Time Management
- Excel spreadsheets
Certification
Illinois Notary Public Training Course
Timeline
Process Assistant
Amazon
06.2023 - Current
L1 Leadership Associate
Amazon
12.2021 - 06.2023
Administrative Assistant/Payroll Assistant
Continental Honda
03.2013 - 06.2022
High School Diploma -
Plainfield North High School