Justin Centeno
Menifee,CA
Summary
Driven Assistant Manager with a proven track record at Rite Aid, enhancing customer satisfaction and team proficiency. Excelled in operations management and staff development, significantly reducing cash discrepancies and fostering a culture of accountability. Expert in customer relations and money handling, ensuring operational excellence and repeat business.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Rite Aid
12.2003 - 06.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - General Studies
California State University - Long Beach
Long Beach, CASkills
- Product and service knowledge
- Task Delegation
- Operations Management
- Employee Scheduling
- Customer Relations
- Staff Training and Development
- Customer rapport
- Money Handling
Timeline
Assistant Manager
Rite Aid
12.2003 - 06.2024
No Degree - General Studies
California State University - Long Beach