ERICA CHAPA
Harlingen,United States
Overview
10
10
years of professional experience
Work History
Medical Transporter/ Medical Clerk
Lifetime Living Inc.
07.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Transported elderly patients to and from facilities and performed essential ambulatory care.
- Enhanced patient comfort by providing safe and efficient transportation within healthcare facilities.
- Worked closely with nursing staff to ensure patient care plans were effectively communicated and executed during the transportation process.
- Demonstrated strong attention to detail while documenting transportation activities in accordance with facility policies and procedures.
Substitute Teacher
La Feria ISD
09.2015 - 05.2023
- Facilitated daily classroom activities by assisting with attendance and study material distribution.
- Provided feedback to students regarding their work, fostering self-improvement.
- Ensured adherence to classroom rules for effective management and discipline.
- Supported school functions during teacher absences, maintaining educational standards.
- Performed lunchroom and recess responsibilities, ensuring safety and organization.
Special Education Substitute Teacher
La Feria ISD
10.2021 - 02.2022
- Engaged students in grades 9th-12th with special needs, including applying the lesson plans left by the teacher for math, English, reading and writing. Led educational games and kinesthetic group activities to a classroom of 10 students. Followed school policies, teacher guidelines, and student IEP’s to ensure student safety and achievement of learning outcomes. Evaluated students with needs in feeding dressing and toileting.
Provider
Bee First Home Health
05.2020 - 07.2021
- As a home health provider I provided companionship and conversation. I assisted the client with personal services, such as bathing, dressing and grooming. Assisted with stabilization and assistance with walking. I managed and provided meals and preformed basic house cleaning tasks. I ensured physical and emotional needs were met to the best of my ability.
Skills
- Ability to understand and follow basic instructions and guidelines - Expert
- Customer service - Expert
- Multitasker - Expert
LANGUAGES
Spanish - Fundamental Awareness (basic knowledge)
Timeline
Medical Transporter/ Medical Clerk
Lifetime Living Inc.
07.2023 - Current
Special Education Substitute Teacher
La Feria ISD
10.2021 - 02.2022
Provider
Bee First Home Health
05.2020 - 07.2021
Substitute Teacher
La Feria ISD
09.2015 - 05.2023
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