Summary
Overview
Work History
Education
Skills
Timeline
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Justin Charles Torbert

Kansas City,United States

Summary

Looking to utilize my knowledge, experience and team approach to align and enhance the environment that I work in. To support our Veteran’s with my expertise and passion for care.

Overview

34
34
years of professional experience

Work History

Benefits Authorizer

Kansas City Missouri
Kansas City, USA
07.2017 - Current
  • Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Liaise between departments or other groups to improve function or communication
  • Work with new employees to assess and implement correct training programs. To ensure the employees are on the correct path to success.
  • Administer compensation or benefits program to provide the correct benefits and payments are on time each and every month.
  • Prepare financial documents, reports to ensure the correct benefits are given.
  • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Communicating with People Outside the Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time
  • Advised customers on available options to maximize their benefits coverage.
  • Provided customers with detailed explanations of their benefit packages.
  • Monitored customer activity to identify any fraudulent activities or errors in the system.
  • Prepared detailed account summaries for management review.
  • Assessed benefit claims, verified information and processed requests accordingly.
  • Researched and resolved complex issues related to benefit claims processing.
  • Conducted periodic reviews of customer accounts to ensure compliance with regulations.
  • Investigated discrepancies in customer accounts for accuracy.
  • Interpreted regulations and policies to determine eligibility criteria.
  • Responded promptly to customers' inquiries regarding their benefits status.
  • Ensured that all services provided met applicable standards set by regulatory bodies.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.

City Letter Carrier

United States Postal Service
Shawnee Mission, USA
07.2016 - 08.2017
  • Displays excellent oral communication skills for speaking directly with the public, providing information and selling products and services.
  • Exhibits professionalism and a strong work ethic for ensuring that mail gets delivered on time and in a friendly, courteous manner.
  • Shows strong organizational skills for making routes as efficient and quick as possible.
  • Can use and understand various documents, particularly when it comes to understanding when a signature is necessary or when cash should be collected upon delivery.
  • Demonstrates the ability to work long hours in all kinds of weather, stand on his or her feet and walk many miles per day regularly.
  • Displays the ability to perform and work well with very limited supervision.
  • Followed through on instructions given by post office management.
  • Operated company vehicle in a safe manner while delivering mail along the assigned route.
  • Collaborated with other carriers in order to complete routes efficiently and effectively.
  • Inspected mailboxes for proper installation and condition.
  • Delivered mail and packages to residences and businesses on a daily basis.
  • Researched customer inquiries related to delivery status of packages or letters.
  • Responded quickly to emergency calls from the public concerning postal service matters.
  • Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
  • Reported any suspicious activities to supervisors immediately.
  • Maintained professional and effective public relations with customers and community members.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Acquired customer signature for registered and insured mail.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered mail to residents and business within assigned area.
  • Obtained receipts for registered and certain insured mail.
  • Used road maps or GPS to verify routes and designated addresses.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.

Store General Manager

General Nutrition Center
Blue Springs, USA
07.2007 - 07.2017
  • Implemented high level sales training strategy that boosted our stores to a positive 10% increase per year for 5 consecutive years.
  • Best sales in the nation, five years in a row.
  • Excellent at hiring and retaining several team members that have moved up to manager and District manager positions.
  • Continually construct Loss Prevention strategies that allow our stores to be above company standard each year.
  • Set a very high standard among peers and team members to create a world class customer service experience.
  • Conducted regular meetings with staff to discuss new products, services, upcoming events or changes in the organization's policy, procedures.
  • Inspected merchandise regularly to ensure quality standards were met.
  • Established performance goals for employees and monitored progress towards those objectives.
  • Hired, trained and supervised staff members in accordance with organizational guidelines.
  • Developed promotional campaigns that increased brand awareness within the local community.
  • Reviewed daily store activities including cash flow management, expense tracking and shrinkage control.
  • Analyzed sales figures and forecast future sales volumes to plan promotions accordingly.
  • Initiated disciplinary action when necessary according to company policies.
  • Provided feedback to team members on their job performance and identified areas of improvement.
  • Resolved customer complaints promptly while maintaining excellent customer service standards.
  • Identified opportunities for process improvements within the store environment.
  • Monitored store operations including inventory control, budgeting, pricing and merchandising.
  • Organized special events such as charity fundraisers or product launches at the store level.
  • Developed and implemented strategies to improve customer service, increase sales, and maximize profitability.
  • Maintained a safe working environment by adhering to all safety regulations and policies.
  • Ensured compliance with company policies and procedures as well as applicable laws and regulations.
  • Reordered inventory when supplies dropped below predetermined levels.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Business Office Manager

The Art of Dentistry
Raymore, USA
09.2005 - 07.2007
  • Created Consistent customer billing cycle that increased revenue increase of 80%
  • Worked with custom computer designer to implement technology plan to stay current and efficient for our dentist, staff and customers.
  • Ensured our office stayed current with our training and focus on OSHA standards including installing and a reverse osmosis water system to save money and have the best water possible for our staff and patients.
  • Developed and implemented office policies and procedures.
  • Assisted with special projects such as researching new software programs or cost-saving initiatives.
  • Scheduled meetings and appointments for executive team members.
  • Resolved customer complaints in a professional manner while maintaining high standards of service.
  • Ensured that all office equipment was maintained properly.
  • Processed invoices, purchase orders and other related paperwork required for business operations.
  • Maintained employee records, including payroll, vacation time and benefits information.
  • Ordered supplies when necessary to keep the office running smoothly.
  • Organized filing systems for easy retrieval of documents.
  • Managed office budget and ensured accurate financial records were kept.
  • Answered phones promptly and directed calls appropriately.
  • Handled confidential company information in accordance with established protocols.
  • Ensured compliance with legal and regulatory requirements affecting the business office.
  • Monitored office inventory to maintain supply levels.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Utilized office management software and systems for streamlined operations and data management.
  • Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
  • Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
  • Performed human resources functions by conducting new hire orientation and administering benefits.
  • Negotiated contracts and agreements with vendors, suppliers, and service providers to minimize costs.
  • Attended and participated in continuing educational programs to optimize job performance.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented quality control measures to uphold company standards.

Health Care and Site Manager

Marana Health Center/Catalina Health Center
Marana, USA
09.2003 - 08.2005
  • Project manager for entire cycle of new satellite center, staffing, marketing
  • Key staff member on designing and implanting new record keeping system to cut the wait time in half for our patients and medical staff
  • Worked with Executive staff on patient flow time study to ensure our facility cut wait time and had the best patient experience possible.
  • Prepared budgets and monitored expenses to stay within allocated limits.
  • Reviewed project plans regularly to ensure deadlines are met on time.
  • Evaluated employee performance through regular reviews and feedback sessions.
  • Mentored new employees on safety protocols, processes and procedures.
  • Implemented systems for tracking employee attendance, performance reviews and payroll processing.
  • Performed inspections of the facility on a regular basis to ensure security measures were followed.
  • Collaborated with vendors for procurement of materials needed for projects.
  • Organized events at the site such as conferences or workshops.
  • Scheduled maintenance tasks and ensured all equipment was functioning properly.
  • Coordinated workflow between departments to maximize productivity.
  • Responded promptly to customer inquiries or complaints.
  • Established policies, procedures and guidelines for the operation of the site.
  • Provided training opportunities for existing staff in order to enhance their skillset.
  • Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Coordinated with architects, engineers, and contractors to streamline project execution.
  • Resolved conflicts among site personnel and subcontractors, maintaining a positive work environment.
  • Managed the procurement process, ensuring materials and equipment were acquired at optimal costs.
  • Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
  • Ensured compliance with local, state, and federal regulations, preventing legal issues.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Ammunition Chief, Lead Vehicle Operator

United States Marine Corps/Marine Corps Reserve
Camp Lejeune, USA
08.1991 - 08.1995
  • Lead team of 7 marines through various field exercises
  • Responsible for vehicles responsible for transporting team and gear ensuring proper malignance and repair to respond when demand is needed.
  • Maintained operational readiness of self and team with various training exercises weekly, monthly and yearly
  • Able to work independently, and as a team to achieve objectives set by our platoon commander in time parameters set.

Education

MS - Rehabilitation Business Administration

Southern Illinois University
Carbondale, Illinois
08-2002

BS - Health Care Administration

Southern Illinois University
Carbondale, Illinois
08-1999

Skills

  • Claims Management
  • Information Security
  • Revenue Process
  • Confidential Information Management
  • Multi-tasking
  • Communication
  • Customer Service
  • Complex Problem Solving
  • Active Learning
  • Active Listening
  • Law and Government Knowledge
  • Customer and Personal Service
  • Interdepartmental Liaison
  • Training Program Implementation
  • Compensation and Benefits Administration
  • Financial Document Preparation
  • Interpersonal Relationship Management

Timeline

Benefits Authorizer

Kansas City Missouri
07.2017 - Current

City Letter Carrier

United States Postal Service
07.2016 - 08.2017

Store General Manager

General Nutrition Center
07.2007 - 07.2017

Business Office Manager

The Art of Dentistry
09.2005 - 07.2007

Health Care and Site Manager

Marana Health Center/Catalina Health Center
09.2003 - 08.2005

Ammunition Chief, Lead Vehicle Operator

United States Marine Corps/Marine Corps Reserve
08.1991 - 08.1995

MS - Rehabilitation Business Administration

Southern Illinois University

BS - Health Care Administration

Southern Illinois University

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Justin Charles Torbert