Justin Chatman
Tomball,TX
Summary
Experienced professional with a strong work ethic, military discipline, and academic background seeking a full-time position. Committed to making a valuable contribution to the success and growth of an organization. Demonstrated history of dedication and leadership. Enthusiastic about applying skills and experience in a dynamic environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
New Car Sales Consultant
Tomball Ford
08.2024 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone and email.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Assisted clients in arranging test drives for desired vehicles while emphasizing safety precautions during the experience.
- Participated in ongoing training programs for professional development and staying current on automotive advancements.
- Negotiated vehicle prices and secure financing for customers.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
- Outlined sales, warranty, and service procedures.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Fostered a positive working environment by contributing to team success through collaboration and communication efforts.
- Prepared purchased vehicles and completed final delivery checks.
Total Loss Adjuster
Progressive Casulty Insurance
07.2023 - 08.2024
- Appraise items or vehicles to estimate their value or the cost of insuring them
- Inspect damaged vehicles post-accident and assess the cost of necessary repairs
- Download forms and files from insurance company databases to facilitate the claims process
- Visit accident scenes or auto body repair shops to evaluate vehicle damage
- Generate repair estimates using standard forms and industry practices
- Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
- Supported colleagues during periods of high claim volume by assuming additional caseloads when needed.
- Investigated potential fraud cases, protecting company assets from false or exaggerated claims.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Construction Manager
Rise Remodeling LLC
04.2021 - 08.2024
- Oversee construction sites, general contractors, and workers, ensuring adherence to high standards of quality and safety
- Create and review Requests for Information (RFIs), Requests for Proposal (RFPs), and Change Orders
- Ensure all work is completed in compliance with approved manuals, procedures, and contract specifications
- Maintain project documentation in accordance with contract documents and established engineering practices
- Develop and manage project cost controls, budgets, and accounting records
- Review and track contractor progress on construction schedules, identifying potential delays or issues
- Supervised team of 12 construction workers to maintain productivity and quality of work.
- Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Verified completed projects met approved time, quality, and cost estimates.
- Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Service Advisor
Autonation Jeep Dodge & Ram
04.2021 - 07.2023
- Collaborate with mechanics to assess necessary repairs and offer cost-effective alternatives to expensive fixes
- Utilize in-depth knowledge of products and services to inform customers about available parts and service options
- Address customer questions regarding service outcomes, and handle scheduling, vehicle drop-off, and pick-up arrangements
- Provide advice on warranty coverage, potential cost savings, and the benefits of trading in versus repairing their vehicle
- Oversee and manage the dealership's service workflow and schedule to ensure smooth operations
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Certified Automotive Technician
Momentum Land Rover/Jaguar
05.2017 - 04.2021
- Enhanced customer satisfaction by providing timely and accurate diagnostic assessments of vehicle issues.
- Collaborated with service advisors to accurately communicate repair needs to customers, resulting in higher approval rates for recommended services.
- Maintained an excellent attendance record, consistently arriving on time and fully prepared to contribute to team success each day.
- Completed thorough inspections on all incoming vehicles to detect potential safety hazards or mechanical concerns before they became critical problems.
- Stayed current with manufacturer recalls and technical service bulletins, ensuring accurate diagnoses and appropriate repairs were performed on affected vehicles.
- Contributed to a safe working environment by adhering to established safety protocols and promptly addressing identified hazards within the workplace.
- Improved team productivity by effectively delegating tasks based on individual strengths and areas of expertise.
- Maintained up-to-date knowledge of industry best practices through continuous education and professional development opportunities.
- Implemented quality control measures that reduced rework instances by catching errors during initial repair stages instead of post-service evaluations.
- Skillfully managed time-sensitive repairs, prioritizing jobs according to urgency while maintaining high-quality workmanship standards throughout all projects.
- Streamlined repair processes for increased efficiency, reducing average turnaround time for vehicles in the shop.
- Mentored junior technicians, improving their technical skills and overall job performance through hands-on training sessions.
- Supported a positive work atmosphere by actively participating in team meetings and offering constructive feedback when appropriate.
- Successfully diagnosed uncommon or challenging automotive issues by conducting thorough research and consulting with colleagues, ultimately resolving problems for satisfied customers.
- Utilized advanced diagnostic tools to quickly identify root causes of complex automotive issues, expediting repairs and reducing labor costs.
Security Site Supervisor
Allied Universal Security Services
02.2015 - 05.2017
- Recruit, train, and supervise security officers and guards, ensuring a high standard of service and performance
- Participate in meetings with management to assess and determine operational security needs
- Plan and coordinate security operations for specific events, ensuring all safety protocols are in place
- Lead and coordinate security staff in response to emergencies and alarms, ensuring quick and efficient resolution
- Removed unauthorized persons from facility grounds.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Completed shift handover reports and debriefed next shift upon arrival.
- Trained security workers on site-specified procedures.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Screened vendors and contractors before granting access to restricted areas within mall.
Non Commissioned Officer
US Army
07.2007 - 01.2015
- Plan, organize, and manage the daily operations of subordinate staff, ensuring tasks are completed efficiently
- Oversee activities related to the dispatching, routing, and tracking of transportation vehicles to ensure smooth operations
- Monitor operations to ensure staff compliance with administrative policies, procedures, and government regulations
- Maintained order by monitoring premises and enforcing regulations.
- Improved security awareness by educating staff and visitors.
- Assisted in investigations, gathering evidence and preparing reports.
- Communicated effectively with team members to coordinate operations.
- Managed access control systems to prevent unauthorized entry.
- Enhanced safety measures by implementing new security protocols.
- Conducted risk assessments to identify potential vulnerabilities.
- Increased efficiency in incident response by streamlining procedures.
- Assisted in the development of emergency response plans for the organization.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Increased operational efficiency by conducting regular training sessions for junior officers.
Education
Associates Degree - Computer Information Systems
HOUSTON COMMUNITY COLLEGE
Houston, TX03.2025
Automotive Technology - Automotive Engineering
UNIVERSITY TECHNICAL INSTITUTE
Houston, TX05.2016
Skills
- Critical Thinking
- Team leadership
- Excellent communication
- Problem-solving
- Operations management
- Customer service
Certification
- Property & Casualty License
- Motor Vehicle Inspection License
- Secret Clearance
Military Experience
United States Army, United States, E-6/SSG, 07/01/07, 01/01/15
Timeline
New Car Sales Consultant
Tomball Ford
08.2024 - Current
Total Loss Adjuster
Progressive Casulty Insurance
07.2023 - 08.2024
Construction Manager
Rise Remodeling LLC
04.2021 - 08.2024
Service Advisor
Autonation Jeep Dodge & Ram
04.2021 - 07.2023
Certified Automotive Technician
Momentum Land Rover/Jaguar
05.2017 - 04.2021
Security Site Supervisor
Allied Universal Security Services
02.2015 - 05.2017
Non Commissioned Officer
US Army
07.2007 - 01.2015
Associates Degree - Computer Information Systems
HOUSTON COMMUNITY COLLEGE
Automotive Technology - Automotive Engineering
UNIVERSITY TECHNICAL INSTITUTE
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