JUSTIN CHEN
New Hyde Park,NY
Summary
Experienced Manager with over 12 years of experience in Retail / Hospitality Industry. Excellent reputation for resolving problems and improving customer satisfaction. Ambitious, career-focused jobseeker looking to change career fields and obtain an entry level position within the Business or Financial Sector. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Google Analytics Certified ,Retail, and Sales. Strong operations professional with a Bachelor's degree focused in Economics from John Jay College (CUNY).
Overview
2
2
Certifications
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Insurance Sales Representative
STATE FARM
Queens , NY
12.2020 - 06.2021
- Maintained detailed records of customer information and policy sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Generated sales by recommending policies and add-ons.
- Connected with prospective clients to set appointments.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
MANAGER
UPSAIRS WINE AND SPIRITS
New Yorik , NY
01.2019 - 04.2020
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Onboarded new employees, including training, mentoring and new hire documentation.
MANAGER
FINANCIAL DISTRICT WINE AND LIQUOR
New Yorik , NY
01.2013 - 12.2018
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accomplished multiple tasks within established timeframes.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
General MANAGER
Carvel Ice Cream Store
Stewart Manor, NY
7 2008 - Current
- Approved regular payroll submissions for employees.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Bachelor of Science - Economics
John Jay College of Criminal Justice of The City University of New York
New York, NY 01.2017 - 12.2018
Associate of Science - Business Administration
Queensborough Community College of The City University of New York
Oakland Gardens, NY 09.2015 - 08.2016
Skills
Detail-oriented
Certification
Google Data Analytics
Timeline
Google Data Analytics
07-2021
Insurance Sales Representative
STATE FARM
12.2020 - 06.2021
MANAGER
UPSAIRS WINE AND SPIRITS
01.2019 - 04.2020
Bachelor of Science - Economics
John Jay College of Criminal Justice of The City University of New York
01.2017 - 12.2018
WSET Level 2 Wine and Spirits Certification
08-2016
Associate of Science - Business Administration
Queensborough Community College of The City University of New York
09.2015 - 08.2016
MANAGER
FINANCIAL DISTRICT WINE AND LIQUOR
01.2013 - 12.2018
General MANAGER
Carvel Ice Cream Store
7 2008 - Current
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