Summary
Overview
Work History
Education
Skills
Certification
Referrals
Timeline
Generic

Justin Chen

New Hyde Park,NY

Summary

Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Proven track record in sales, management, and customer service

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Advisor

Hempstead Ford & Lincoln
01.2024 - Current
  • Provided exceptional service to clients, facilitating buying, selling, leasing, and financing transactions.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Kept detailed records of daily activities through online customer database.

Web3 Project Manager & Community Manager

Remote
11.2022 - Current
  • Managed Various Projects in the Web3 Space
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Store Manager

Carvel Ice Cream
06.2008 - Current
  • Directed store operations and led a team of 10 employees to deliver outstanding customer service.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sales Advisor

North Coast Subaru
08.2023 - 01.2024
  • Advised clients on vehicle purchasing, leasing, and financing options, ensuring customer satisfaction and loyalty.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Kept detailed records of daily activities through online customer database.

Sales Team Member

State Farm
12.2020 - 05.2021
  • Built and maintained customer relationships, driving sales and meeting targets.
  • Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
  • Used CRM software diligently to track leads, manage contacts, and monitor progress toward sales objectives.

General Manager

Upstairs Wine and Spirits
01.2019 - 04.2020
  • Led store operations and implemented marketing campaigns, resulting in a 20% increase in sales revenue.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

General Manager

Financial District Wine & Liquor
01.2013 - 12.2018
  • Managed store operations and supervised a team of 15 employees, achieving sales targets and optimizing inventory.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

B.A in Economics -

John Jay College of Criminal Justice
12.2018

Skills

  • Proficient in AI technology
  • Experience in Web3, NFTs, and Crypto
  • Exceptional communication and leadership skills
  • Strong organizational and inventory management abilities
  • Client Service
  • Product and service knowledge
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Time Management
  • Hospitality industry experience
  • Sales experience
  • Brand Awareness
  • Building rapport
  • Objection handling
  • CRM proficiency
  • Coaching and Mentoring
  • Cold-calling

Certification

  • WSET Wine Certification Level 2
  • IBM Data Analytics

Referrals

Available upon request

Timeline

Sales Advisor

Hempstead Ford & Lincoln
01.2024 - Current

Sales Advisor

North Coast Subaru
08.2023 - 01.2024

Web3 Project Manager & Community Manager

Remote
11.2022 - Current

Sales Team Member

State Farm
12.2020 - 05.2021

General Manager

Upstairs Wine and Spirits
01.2019 - 04.2020

General Manager

Financial District Wine & Liquor
01.2013 - 12.2018

Store Manager

Carvel Ice Cream
06.2008 - Current

B.A in Economics -

John Jay College of Criminal Justice

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