Justin Chi
Arcadia,CA
Summary
Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environment Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
14
14
years of professional experience
Work History
Logistics Specialist
Caliber Cargo Logistics Inc
Walnut, CA
01.2019 - Current
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
- Validated load plans, cargo cleanliness and transportation documentation.
- Operated office system governing receipt and processing of cargo and provided timely updates on status of cargo and mail.
- Worked successfully with adverse group of coworkers to accomplish goals and address issues related to our services.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Improved lines of communication between company and customers.
- Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
AppleCare Developer Advisor
Apple Inc
Walnut, CA
05.2016 - 07.2018
- Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Sales Consistently generated additional revenue through skilled sales techniques.
- Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
- Experience Partner Relations (working with potential companies to onboard new applications into the Apple’s ecosystem), Providing effective communication through developer program support by resolving developer’s concerns Processing enrollments for potential companies to join Apple Developer Program to increase potential clientele Organizing in cross-platform contents and multiple lines of scope of support within the business and assist developers from all Asian Pacific region countries Reviewing and eliminating possible fraudulent behaviors from developers to maintain company revenue.
Sales Associate
T-mobile
Rowland Heights, CA
07.2015 - 12.2016
- Organized weekly sales reports for the sales department to track product success.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Met incoming customers and provided immediate assistance.
- Listened to customer needs and preferences to provide accurate advice.
- Trained all new sales employees on effective techniques.
- Completed purchases with cash, credit and debit payment methods.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Maintained up-to-date knowledge of customer buying habits.
Co-Owner
Le Pot
Rowland Heights, CA
07.2014 - 06.2015
- Surpassed revenue goals in four consecutive quarters.
- Managed team of 8Increased conversion rates by 25% through various contests and promotions.
- Of professionals.
- Managed the complete redesign and launch of the company's website.
- Created an official company page on Facebook to facilitate interaction with customers.
- Surpassed revenue goals in four consecutive quarters.
- Served as mentor to junior team members.
Manager
Boiling Point
Rowland Heights, CA
07.2010 - 02.2013
- Organized the store by returning all merchandise to its proper place.
- Stocked and rotated inventory regularly.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Managed team of 20 of professionals.
- Served as mentor to junior team members.
Education
High School Diploma -
Walnut High School
Walnut, CA06.2008
Business Management
Mt. San Antonio College
Walnut, CA06.2013
Skills
- Warehousing and delivery
- Inspecting goods
- Increasing efficiency and productivity
- Tracking inventory levels and orders
- Documentation skills
- Resolving problems
- Team oversight
- Report preparation
Accomplishments
- Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Timeline
Logistics Specialist
Caliber Cargo Logistics Inc
01.2019 - Current
AppleCare Developer Advisor
Apple Inc
05.2016 - 07.2018
Sales Associate
T-mobile
07.2015 - 12.2016
Co-Owner
Le Pot
07.2014 - 06.2015
Manager
Boiling Point
07.2010 - 02.2013
High School Diploma -
Walnut High School
Business Management
Mt. San Antonio College