Justin Chou
Raleigh,NC
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Operations Manager
KPOT Raleigh LLC
05.2023 - Current
- Managed a $6M+ a year full-service restaurant with profits MoM since it is a newer restaurant
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Chef
BIBIBOP LLC
01.2021 - 06.2022
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Interacted with guests to obtain feedback on product quality and service levels.
Sales Associate
Best Buy Inc
09.2020 - 12.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Asset Protection
Best Buy Inc
09.2020 - 12.2021
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
Education
Bachelor of Science - Science, Technology, And Society
North Carolina State University
Raleigh, NC05.2025
Skills
- Data Analysis
- Customer Retention
- Financial Management
- Document Control
- Business Development
- P&L Management
- Contract Management
- Workflow Optimization
- Fluent in Mandarin (Chinese)
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Operations Manager
KPOT Raleigh LLC
05.2023 - Current
Chef
BIBIBOP LLC
01.2021 - 06.2022
Sales Associate
Best Buy Inc
09.2020 - 12.2021
Asset Protection
Best Buy Inc
09.2020 - 12.2021
Bachelor of Science - Science, Technology, And Society
North Carolina State University