Justin Christ
Morristown,NJ
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Internet Patient Services Manager
Atlantic Spine Center
09.2023 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted regular audits of clinical operations to ensure adherence to quality standards set forth by regulatory agencies.
- Increased patient traffic by 200% within 6 month time frame.
- Facilitated constructive feedback sessions with both patients and staff members to identify areas needing improvement within facility.
- Led initiatives aimed at improving overall patient experience through continuous process improvements and service enhancements.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Streamlined patient flow by optimizing appointment scheduling and resource allocation.
- Improved employee morale by fostering positive work environment that encouraged teamwork and open communication among staff members.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
General Manager of Operations
GARICK RV/ALPIN HAUS RV
10.2020 - 09.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 50% increase in store revenues and capital loss reduction.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Collaborated with senior leaders to develop and launch trade shows and store events.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Ensured compliance with industry regulations by developing robust policies and procedures.
- Reduced operational risks while organizing data to forecast performance trends.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
General Manager
PIKE COUNTY MOTORS, INC.
05.2007 - 09.2020
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Delivered business strategy and developed procedures to improve operational quality and team efficiency
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Devised, deployed, and monitored processes to boost long-term business success and increase profit levels 75%
- Launched DMS business management software system, resulting in streamlining sales, leads, and financing
- Oversaw day-to-day operations of busy used car dealership
- Handled F&I for all financed deals
- Managed each sale including trade-in evaluations
- Was responsible for taking dealership through the age of the internet and creating over 200% more sales
- Integrated a fully interactive and responsive website to make car buying simple for any customer
- Integrated 'text through website' so customers can text directly through the website about any vehicle, at any time.
Education
Bachelor of Science -
05.2007
Skills
- Performance Improvement
- Recruitment
- Exceptional Interpersonal Communication
- Employee Scheduling
- Client Account Management
- Effective Leadership
- Training and Development
- Operations Management
- Conflict Resolution
- Efficient Multi-tasker
- Deadline-oriented
- Business Development
- Budget Administration
- Trade Show Organizational Skills
- Project Management
- Strong Financial Expertise
- Business Planning
- Organizational Structuring
- Payroll Administration and Timekeeping
Certification
- Dijulius Group Customer Experience certified.
- Sobel University Sales Training graduate.
Timeline
Internet Patient Services Manager - Atlantic Spine Center
09.2023 - Current
General Manager of Operations - GARICK RV/ALPIN HAUS RV
10.2020 - 09.2023
General Manager - PIKE COUNTY MOTORS, INC.
05.2007 - 09.2020
Bloomsburg University - Bachelor of Science,
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