Justin Clairmore
Wausau
Summary
Dynamic and results-driven professional with a proven track record of exceptional customer service and effective communication. Skilled and experienced in sales, negotiation, and customer relations, I consistently exceed sales and client retention goals. My strong problem-solving and critical thinking skills contribute to my success in fast-paced environments. I bring a diverse background and well-rounded knowledge base, allowing me to be adaptable and effective at working with a wide range of personalities in any number of various industries. I seek a rewarding, long-term position where my unique experience and attributes can positively affect company profitability and provide personal growth, success, and job satisfaction.
Overview
13
13
years of professional experience
Work History
Account Executive
Customodal Inc.
07.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed and developed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.
- Coordinated with Operations Team and management to customize services as well as optimize workflow and communications protocols.
- Created and refined effective marketing email templates and sequences to facilitate business development
Sales Consultant/Retail Sales Manager
Fred Mueller Automotive
09.2015 - 07.2022
- Achieved Master level product knowledge to effectively identify optimal vehicles, accessories, and options packages for customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Consistently effectuated district-leading sales performance and top level customer satisfaction metrics
- Managed and optimized inventory and showroom layout and displays.
- Coordinated with competing dealerships to negotiate and arrange inventory exchanges and satisfy customer requests.
- Conducted cordial price negotiations with clients
- Assisted Sales Consultants with negotiation, allocation, and customer service challenges.
Shop Manager
Auto Select
08.2014 - 09.2015
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, parts allocation, technician workflow, customer relations, and store opening and closing procedures.
- Trained and supervised Service Writers to ensure adherence to productivity and customer satisfaction standards.
- Coordinated with management team across eleven stores to optimize resource allocation.
- Produced consistent sales growth, regularly exceeding sales and client retention goals in an invariably fast-paced, high-pressure environment.
- Monitored and evaluated technician productivity.
Service Advisor/Guest Services Manager
Olson Tire and Auto
10.2011 - 08.2014
- Scheduled customer appointments and communicated concerns and requests to Vehicle Service team.
- Responsible for estimation and sales of diagnostic, repair, and maintenance parts and services.
- Educated customers on needed repairs, proper vehicle maintenance, and available upgrades, fostering long-term relationships built on trust and loyalty.
- Addressed customer complaints, promoted and enabled conflict resolution.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Successfully revamped and maintained inventory processes and staging areas to improve efficiency.
- Developed radical product knowledge and sales skills to dramatically increase tire sales volume.
- Performed outside sales of wholesale goods with a high rate of success.
Education
High School Diploma -
D.C. Everest High School
Schofield, WI06-1996
Skills
- Highly motivated/self-starter
- Outstanding problem-solving skills
- Well organized
- Confident and personable
- Highly effective sales/closing skills
- Strong Customer Service acumen
- Excellent written/verbal communication skills
- Knowledgeable/experienced in a wide range of industries
- Solid computer skills
- Quick learner
- Reliable and trustworthy
Timeline
Account Executive
Customodal Inc.
07.2022 - Current
Sales Consultant/Retail Sales Manager
Fred Mueller Automotive
09.2015 - 07.2022
Shop Manager
Auto Select
08.2014 - 09.2015
Service Advisor/Guest Services Manager
Olson Tire and Auto
10.2011 - 08.2014
High School Diploma -
D.C. Everest High School
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