Justin Clouser

• Maintained positive working relationship with fellow staff and management.
• Ensured compliance with company policies and regulations related to service delivery operations.
• Implemented strategies to take advantage of new opportunities.
• Tracked key performance indicators associated with service delivery operations in order to measure success against goals.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Reviewed existing processes and procedures related to service delivery operations and proposed changes where necessary.
• Provided leadership to a team of service delivery staff, ensuring customer satisfaction and quality standards were met.
• Set specific goals for projects to measure progress and evaluate end results.
• Understood and followed oral and written directions.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated with others to discuss new opportunities.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

As a Team Associate/Delivery Associate, I worked with others to unload semi trailers and place products in proper locations or onto outgoing trailers for delivery while confirming the correct paperwork and recording in the system for tracking purposes. We maintained customer service by confirming date/time/location for delivery as well as safely loading/unloading products ordered by the customers.

• Collaborated with vendors to ensure supply chain needs were met in a timely manner.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Monitored trends in customer satisfaction levels and identified opportunities for improvement.
• Looked for ways to go above and beyond job requirements.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Performed quality checks on products and documented discrepancies.
• Rotated through series of different stations based on team needs.
• Maintained inventory records and tracked deliveries.
• Operated hoists and heavy tools to move and attach parts.
• Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
• Troubleshot machine malfunctions and made adjustments to correct problems.
• Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
• Trained new team members using approved training materials and information.
• Processed and retrieved customer special orders.
• Stayed informed of company and store updates from leadership.
• Referred to work orders and blueprints to perform work to specifications.
• Followed production orders and company standards to exceed quality scores on consistent basis.
• Packaged products and double-checked package labels for accuracy.
• Developed positive customer relationships through friendly greeting and excellent service.
• Built and maintained working relationships with peers and upper management.
• Organized documents and files related to projects for easy access by all team members.
• Collaborated with team members to complete demanding projects under tight deadlines.
• Worked through each required task and step in production processes.
• Operated forklifts and overhead cranes to move supplies and finished products.
• Addressed customer needs, responding to specific requests.
• Packed finished products and prepared for shipment.
• Operated machinery, forklifts and other heavy equipment.
• Monitored and supported proper electronic shelf label signage.
• Worked hard to learn required tasks quickly to maximize performance.
• Provided customer service to clients, including resolving complaints and answering inquiries.