Justin C Munford

As Project Manager I at TouchNet, my main responsibility is to handle small single-module projects for our customers. I collaborate with team members to ensure that the project progresses smoothly. This involves coordinating project activities with internal and external stakeholders, facilitating communication among team members and external stakeholders, and providing support in managing any risks or issues that may arise during the project lifecycle. Additionally, I am in charge of overseeing all onboarding processes for new projects and continually improving the process with the help of my team members.

Highlights:

• Lead status call and kick-off call with internal and external stakeholders for projects

• Updated the project with go-live dates that were provided by the customers.

• Ensure that all recap notes have been sent out after the kick-off call.

• Scheduling meetings with our management team and external stakeholders for large enterprise projects and creating documentation for the management team to review during the call.

• Sent out welcome emails for our onboarding process for all new projects, and followed up with emails to ensure that I had updated the project with the completed welcome form.

I was responsible for overseeing project details and ensuring they progressed according to plan. I diligently monitored timelines and milestones to ensure the timely completion of all tasks. Additionally, I communicated with internal and external stakeholders, ensuring all deliverables met project requirements. To achieve project objectives, I worked closely with cross-functional teams and coordinated all efforts toward achieving desired outcomes. I also worked with the Project Management manager on revamping the Onboarding Process for all new projects and streamlining the process more efficiently.

Highlights:

• Created and managed detailed project-specific timelines to ensure deliverables are completed on time as scoped

• Tracked and documented project details and progress

• Managed communications between internal and external stakeholders for projects

Managed all Welcome/Onboarding communications for new and existing customers

I was responsible for maintaining the equipment asset database to ensure all information was accurate and up-to-date. I provided the CBRE technicians with a comprehensive 21-day advance work schedule for maintenance planning and effectively scheduled non-emergency work orders according to the maintenance schedule. Additionally, I efficiently coordinated vendors for onboarding and document compliance, ensuring adherence to Amazon Safety regulations. My meticulous attention to detail allowed me to maintain all financial files, providing crucial support for all purchase orders.

Highlights:

• Assisted in preparation and actively participated in quarterly site-level financial and insurance reviews and audit

• Responsible for all Vendor Management for CBRE

• Worked with Amazon and CBRE on coordinating projects.

• Coordinated and scheduled 3rd party service providers for work orders outside CBRE scope.

• Ensure all purchase orders are receipted, matched, modified, or re-issued within a reasonable time frame.

• Follow-up with vendor representatives for missing invoices/data to complete purchase to pay.