JUSTIN COEN
Phila,PA
Summary
Forward-thinking professional offering more than 25 years of experience working in fast-paced bars and restaurants. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven leadership and communication skills.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
15
15
years of professional experience
Work History
Chef
Leslies Concert Catering/Leslie Frankel Catering
2023.04 - Current
- Prepared meals from scratch using authentic, popular recipes for touring staff and artists.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Mortgage Loan Officer
Rocket Mortgage
2021.03 - 2022.12
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Director of Operations
Vintage Syndicate Hospitality Group
2016.08 - 2021.03
- Oversaw daily operations across departments within restaurants while ensuring seamless coordination and efficient execution of tasks.
- Managed budgets effectively, reducing costs and maximizing revenue flow
- Increased company revenue by implementing innovative strategies and initiatives.
- Led a team of staff to achieve company goals, fostering a collaborative work environment.
General Manager
Vintage Syndicate Hospitality Group
2013.07 - 2016.08
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Manager/Bartender
Vintage Syndicate Hospitality Group
2010.01 - 2013.07
- Served high customer volumes during special events, nights, and weekends.Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Skills
- Restaurant Management
- Team Leadership
- Food safety, sanitation and quality
- Cooking techniques
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Loan Servicing
- Document Preparation
- Goal Planning
Awards
- Philadelphia City Paper Runner-up Best Taco 2000
- Philly Magazine Best New Bar 2013
- Philly Magazine Best Beer List 2016
- Philly Magazine Best New Bar 2017
Timeline
Chef
Leslies Concert Catering/Leslie Frankel Catering
2023.04 - Current
Mortgage Loan Officer
Rocket Mortgage
2021.03 - 2022.12
Director of Operations
Vintage Syndicate Hospitality Group
2016.08 - 2021.03
General Manager
Vintage Syndicate Hospitality Group
2013.07 - 2016.08
Manager/Bartender
Vintage Syndicate Hospitality Group
2010.01 - 2013.07
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