JUSTIN COLLINS
Product Designer
Chicago,IL
Summary
Experienced product designer specializing in user-centric design with a background in sales and customer service. Proven ability to identify user needs and develop intuitive solutions that drive business growth. Thrives on feedback, collaboration, and continuous learning to improve product development processes. Passionate about creating innovative and user-friendly designs that enhance the overall user experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Product Designer
Red Ventures
2021 - Current
- Launched features across finance, energy, and internal platforms through close collaboration with product and engineering.
- Improved rate card UX, increasing conversion by 5% and generating $100K+ in annual revenue.
- Redesigned widgets and data tables, boosting partner
- engagement by 4–10%.
- Led UX improvements on testing tools, driving broader team adoption and accelerating experimentation.
- Produced weekly prototypes to align stakeholders and guide strategic planning.
- Increased feature adoption by 10% by refining user flows and implementing personalization.
- Applied feedback and design system components to solve real usability issues across multiple product areas.
Customer Success Manager / UX Designer
Wiley
2020 - 2021
- Gathered and prioritized WileyPLUS user feedback, leading to data-backed UX and product improvements.
- Collaborated with cross-functional teams to improve interface clarity and user retention.
- Led customized presentations that influenced client satisfaction, renewals, and product expansion.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Product Development Intern
Kinstak
03.2021 - 04.2021
- Supported UX and product planning for early-stage features during an agile design sprint.
- Created early mockups and contributed to iteration planning with the product and engineering team.
Education
Bachelor of Arts - Telecommunications
Ball State University
Skills
- User experience research
- Wireframing & Prototyping
- UI design expertise using Figma
- User interaction design
- Cross-Functional Collaboration
- Agile & Scrum Workflows
- Usability analytics expertise
- Product design
- Design thinking
Accomplishments
- Boosted conversion by 5%, adding $100K+ in revenue through UX improvements.
- Increased partner engagement by up to 10% with redesigned widgets.
- Delivered high-fidelity UI that streamlined tools and sped up development.
- Led UX research that improved usability and drove client retention.
Certification
- Springboard – UI/UX Design Career Track, 2020
- DesignLab – UX/UI Design Intensive, 2020
Timeline
Product Development Intern
Kinstak
03.2021 - 04.2021
Product Designer
Red Ventures
2021 - Current
Customer Success Manager / UX Designer
Wiley
2020 - 2021
Bachelor of Arts - Telecommunications
Ball State University
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