Justin Condello
churchville
Summary
With a decade of leadership experience, I have a proven track record of building high-performing teams, driving operational excellence, and executing strategic initiatives that deliver measurable results. My leadership philosophy centers around empowering individuals, fostering collaboration, and cultivating a culture of continuous improvement. I am skilled at aligning teams with business goals, navigating complex challenges, and inspiring innovation and accountability. I bring expertise in team development, strategic planning, and cross-functional collaboration across industries. Whether scaling teams, leading through change, or launching new initiatives, I am passionate about unlocking potential in people and organizations alike
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
AutoZone
02.2025 - Current
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Store Manager
Bridgestone Americas
01.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Store Manager
Ollie's Bargain Outlet, Inc.
12.2021 - 01.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
Assistant Store Manager
Walmart
01.2020 - 12.2021
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Property Manager/Operations Manager
Glazer Properties
11.2018 - 01.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Support Manager
Walmart
07.2017 - 11.2018
- Monitored employee and customer interactions to assess quality of service.
- Managed daily operations to ensure smooth functioning of the department.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
Customer Service Manager
Walmart
08.2015 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Electronics Sales Consultant
Walmart
10.2012 - 08.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Asset Protection Specialist
Walmart
05.2011 - 10.2012
- Reviewed security footage regularly as part of daily responsibilities to detect any suspicious activities requiring further investigation.
- Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
- Led physical security and safety culture through training and by promoting safe and secure standards.
Cashier
Walmart
10.2010 - 05.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science (BS) - Finance
State University of New York College at Brockport
01.2016
Associate's degree - Liberal Arts and Sciences/Liberal Studies
Monroe Community College
01.2014
Skills
- Customer engagement
- Analytical problem-solving
- Relationship management
- Mentorship development
- Effective team leadership
- Performance tracking and analysis
Certification
Bloomberg Certified (BESS)
Timeline
Store Manager
AutoZone
02.2025 - Current
Store Manager
Bridgestone Americas
01.2023 - 02.2025
Store Manager
Ollie's Bargain Outlet, Inc.
12.2021 - 01.2023
Assistant Store Manager
Walmart
01.2020 - 12.2021
Property Manager/Operations Manager
Glazer Properties
11.2018 - 01.2020
Support Manager
Walmart
07.2017 - 11.2018
Customer Service Manager
Walmart
08.2015 - 07.2017
Electronics Sales Consultant
Walmart
10.2012 - 08.2015
Asset Protection Specialist
Walmart
05.2011 - 10.2012
Cashier
Walmart
10.2010 - 05.2011
Associate's degree - Liberal Arts and Sciences/Liberal Studies
Monroe Community College
Bachelor of Science (BS) - Finance
State University of New York College at Brockport