Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Cook

Milford

Summary

Dynamic Branch Operations Manager with a proven track record at National HME, excelling in staff supervision and customer relationship management. Enhanced productivity through effective training programs and compliance checks, while fostering a positive work environment. Known for strong decision-making skills and a commitment to maintaining high professional standards.

Overview

7
7
years of professional experience

Work History

Branch Operations Manager

National HME
03.2024 - Current
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Performed monthly compliance checks.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
  • Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
  • Maintained friendly and professional customer interactions.
  • Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
  • Reduced staff turnover with effective training programs and employee support initiatives.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Medical Service Technician

National HME
02.2021 - Current
  • Provided exceptional customer service to patients and healthcare providers, fostering positive relationships and enhancing facility reputation.
  • Enhanced patient care by providing timely and accurate medical equipment maintenance and troubleshooting.
  • Improved patient satisfaction by promptly addressing concerns and issues related to medical equipment usage.

Driver

Lowe's
01.2020 - 02.2021
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Forklift Operator

Mccabe Lumber
10.2018 - 01.2020
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.

Education

High School Diploma -

Eastern Brown High School
Winchester, OH
05-2018

Skills

  • Opening and closing procedures
  • Staff supervision
  • Delivery fleet management
  • Customer relationships
  • Excellent work ethic
  • Branch operations management
  • Decision-making
  • Friendly
  • Approachable
  • Verbal/written communication

Timeline

Branch Operations Manager

National HME
03.2024 - Current

Medical Service Technician

National HME
02.2021 - Current

Driver

Lowe's
01.2020 - 02.2021

Forklift Operator

Mccabe Lumber
10.2018 - 01.2020

High School Diploma -

Eastern Brown High School