Justin Cook
Brunswick,OH
Summary
Offering strong foundation in communication and interpersonal skills, with genuine interest in customer satisfaction and problem-solving. Brings commitment to learning and adaptability, quickly grasping new concepts and systems. Ready to use and develop exceptional listening and conflict resolution skills in Customer Service Specialist role.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
ID Images
08.2025 - Current
- Managed inventory levels to ensure stock availability during peak shopping periods, optimizing sales opportunities.
- Paying attention to customer wants in a custom order to ensure it is inputted into the system correctly
- Coordinated cross-departmental initiatives to streamline communication and resolve customer issues effectively.
- Collaborated with management to develop strategies for increasing customer satisfaction and loyalty.
- Analyzed customer feedback data to identify trends and drive service enhancements.
- Implemented process improvements that increased response times and reduced customer complaints.
- Led customer service team to enhance operational efficiency and improve service quality.
Claims Adjuster
Progressive Insurance
01.2025 - 07.2025
- Assisted customers with inquiries, providing timely and accurate information on products and services.
- Utilized CRM software to manage customer interactions, tracking issues and improving response times.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to streamline processes, enhancing overall service delivery quality.
- Delivered exceptional customer support through effective communication and problem-solving skills.
Customer Service Manager
Walmart
07.2023 - 01.2025
- Identify solutions to customer problems involving out of stock products, returns, or associate complaints
- Developed training programs for staff to ensure consistent customer experience and adherence to company policies.
- Mentored team members on best practices in customer engagement, fostering a culture of excellence in service delivery.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Diploma - General Studies
Brunswick High School
01.2018
Associate of Arts -
Cuyahoga Community College
Cleveland, Ohio, OH05-2020
Skills
- Service excellence
- Engaged listening
- Customer relationship management (CRM)
- Excellent written and oral communication
- Problem-solving expertise
- Customer order management
- Efficiency enhancement
Timeline
Customer Service Specialist
ID Images
08.2025 - Current
Claims Adjuster
Progressive Insurance
01.2025 - 07.2025
Customer Service Manager
Walmart
07.2023 - 01.2025
Diploma - General Studies
Brunswick High School
Associate of Arts -
Cuyahoga Community College