Justin Cortez
San Luis Obispo,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Old Custom House
10.2023 - 10.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Olive Garden
06.2022 - 03.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Bussed and reset tables to keep dining room and work areas clean.
Training Server/Restaurant Busser
Tres Pinos Inn
07.2021 - 06.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Cuesta College
San Luis Obispo, CA05-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Food Running
- High-volume dining
- Table Bussing
- Suggestive Selling
- Table setting knowledge
- Daily specials memorization
Timeline
Server
Old Custom House
10.2023 - 10.2024
Server
Olive Garden
06.2022 - 03.2023
Training Server/Restaurant Busser
Tres Pinos Inn
07.2021 - 06.2022
High School Diploma -
Cuesta College
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