Justin Cortez
West Covina
Summary
Organized and dependable professional with proven ability to manage multiple priorities effectively. Strong organizational skills and attention to detail contribute to team success and achievement of company goals. Experienced in building relationships, cultivating partnerships, and driving profit growth through strategic networking and client education. Expertise in time management, problem-solving, and implementing pricing strategies to enhance territory development.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Anheuser-Busch
Pomona
04.2025 - Current
- Collaborated with cross-functional teams including marketing, operations, and finance.
- Monitored industry trends and technological advancements to stay ahead of competition.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Collaborated with marketing team members to design promotional materials.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Developed and implemented strategies to increase sales and market share.
- Implemented CRM strategies to improve customer engagement and retention.
Relief Sales Representative
Anheuser-Busch
Pomona
08.2024 - 03.2025
- Assisted customers with product selection based on their individual needs.
- Managed inventory levels by ordering stock when needed.
- Prepared daily reports on sales figures, stock levels, and other relevant data.
- Resolved customer complaints in a professional manner.
- Assisted with the organization of promotional displays in stores.
- Worked closely with store managers to ensure smooth running of operations.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Assistant Manager of Operations
Atosa Catering Equipment
06.2024 - 08.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Supervised operations team to support operational excellence and excellent customer service.
Leader in Training Operations
Reyes Beverage Group
06.2023 - 12.2023
- 6-month rotational position, involving shadowing and supporting seasoned leaders in various departments, including logistics, sales, supply chain, and inventory management, to gain hands-on experience and exposure to best practices.
- Collaborated with cross-functional teams to streamline operations and enhance efficiency.
- Trained and mentored new team members on operational processes and best practices, resulting in reduced training time and increased employee productivity.
- Demonstrated exceptional communication skills by effectively interacting with team members, resolving conflicts, and promoting a positive work environment.
- Participated in leadership development programs and workshops to enhance team management, problem-solving, and decision-making skills.
- Assisted in developing and implementing operational strategies to optimize efficiency and meet organizational goals.
- Collaborated with cross-functional teams to streamline operations and enhance efficiency.
Fiber Optic Technician/Operations Supervisor
LionCommunications
08.2022 - 06.2023
- Install and configure fiber optic cables for high-speed internet and telecommunications services
- Conduct thorough testing and troubleshooting of fiber optic systems to ensure optimal performance and quality
- Collaborate with project teams to plan and execute fiber optic installations, ensuring adherence to safety standards and project deadlines
- Maintain accurate documentation of fiber optic network installations, upgrades, and repairs
- Provide technical support to customers and internal teams, resolving fiber optic-related issues and ensuring smooth operations.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
Associate
In-N-Out Burger
10.2017 - 08.2022
- Efficiently operated grill, fryer, and beverage stations to ensure timely and accurate food preparation.
- Maintained cleanliness and organization of workstation, following food safety guidelines.
- Provided exceptional customer service by processing orders accurately and efficiently.
- Demonstrated teamwork and collaboration by assisting colleagues during busy periods.
- Responsible for overseeing the day-to-day operations of an In-N-Out location, including staffing, scheduling, and ensuring high-quality customer service.
- Demonstrated leadership skills by effectively training and managing a team of employees to meet performance goals and maintain company standards.
- Maintained inventory levels and ensured compliance with health and safety regulations to guarantee a clean and safe working environment.
Education
Bachelor of Science - Business Administration, Management and Operations
California State Polytechnic University Pomona
Pomona, CA06.2023
Associate of Science - Mathematics
Citrus College
Glendora, CA06.2022
Skills
- Data Management
- Problem Solving
- Data Analysis
- Critical Thinking
- Communications
- Purchasing and planning
- Scheduling Coordination
- Project Management
- Operational Efficiency
- Business Forecasting
- Logistics Planning
- SAP Proficient
- IBM AS/400 Proficient
- Power BI Proficient
- Customer relationship management
- Market analysis
- Cross-functional collaboration
- Strategic partnerships
Timeline
Business Development Manager
Anheuser-Busch
04.2025 - Current
Relief Sales Representative
Anheuser-Busch
08.2024 - 03.2025
Assistant Manager of Operations
Atosa Catering Equipment
06.2024 - 08.2024
Leader in Training Operations
Reyes Beverage Group
06.2023 - 12.2023
Fiber Optic Technician/Operations Supervisor
LionCommunications
08.2022 - 06.2023
Associate
In-N-Out Burger
10.2017 - 08.2022
Bachelor of Science - Business Administration, Management and Operations
California State Polytechnic University Pomona
Associate of Science - Mathematics
Citrus College
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