Justin Costello
Hemet,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
ENDORSEMENT
“No matter the scope of work, or the timeline, Justin Costello gets the job done. In my experiences within
major events and trade shows, there is no one I would on call before Justin to support me in fulfilling the
task. He’s not just handy in practical knowledge, he brings solutions to the table while others point out
mistakes. When the going gets tough, Justin is the most important tool in the shed.”
— Jonathan Royce Esteban, Tesla Supervisor + 2020 Congressional Candidate
Overview
5
5
years of professional experience
Work History
Team Associate
Walmart
12.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified merchandise for proper prices and labels.
- Managed inventory of parts and components.
- Utilized safety devices and procedures to protect personnel and equipment.
- Completed daily inspection of machines and equipment.
- Facilitated collaboration between production and other departments.
- Maintained productive, efficient approach to all tasks.
Team Manager
Inland Christan Senior Home
08.2019 - 09.2023
- Led employee relations through effective communication, coaching, training, and development.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
- Optimized resource allocation, ensuring right personnel were assigned to key tasks.
- Increased client satisfaction with timely project delivery and consistent updates.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Make Line Associate
Dominos's Pizza
12.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Associate
Fish Bone Seafood
01.2023 - 11.2023
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Burlington Associate
Burlington
09.2022 - 01.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Sales Floor Associate
Doller Tree
05.2022 - 07.2022
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
Skills
- Calm Under Pressure
- Multitasking
- Organizational Skills
- Customer Service
- Cash Register Operation
- Cash Handling
- Order Taking
- Performance monitoring
- Product restocking
- Order Receiving
- Merchandise Stocking
- Store Cleaning
- Excellent customer service
Timeline
Team Associate
Walmart
12.2023 - Current
Make Line Associate
Dominos's Pizza
12.2023 - Current
Team Associate
Fish Bone Seafood
01.2023 - 11.2023
Burlington Associate
Burlington
09.2022 - 01.2023
Sales Floor Associate
Doller Tree
05.2022 - 07.2022
Team Manager
Inland Christan Senior Home
08.2019 - 09.2023