JUSTIN COTTO

Work History

Store Manager

Cycle Gear Inc

Pacheco, CA

11.2019 - Current

Assures that merchandising is completed according to merchandising standards, accurate cash management is adhered to and special orders are processed and received
Providing outstanding shopping experience and delivering exceptional customer service
Staying up-to-date with brand and product knowledge, company communications, company information, sales and company-wide events
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Devised processes to boost long-term business success and increase profit levels
Led team of up to 10 to increase sales 100% YoY comp

Practice Manager

BluePearl Veterinary Partners

Daly City, CA

03.2019 - 07.2019

Partner with Medical Director to create and maintain high performance, Clinician-driven culture within hospital
Lead staff of 50+ consisting of clinicians and para-staff
Present and accessible within hospital to ensure awareness of hospital climate
Consistently assess engagement level of associates; takes proactive approach to influence and drive positive hospital climate
Accountable for associate engagement and retention
Address and drive timely resolution of concerns
Communicate with hospital administration, technician, and client services teams regarding status of resolutions
Partner with Talent Acquisition to recruit, interview and hire new associates
Partner with Learning & Training to ensure associates have role-appropriate training completed
Ensure work schedules for all hospital associates are established and in alignment with operating plans
Manage daily flows and delegation of hospital administration tasks
Ensure communication and feedback channels with associates are open, schedule and facilitate regular communication opportunities, and respond to associate concerns
Provide performance feedback to associates including day-to-day recognition, conduct associate performance reviews, and ensure appropriate coaching/mentoring is arranged as needed
Understand and ensure compliance with OSHA, DEA and FDA, and applicable state and local agencies
Monitor hospital for potential violations and/or hazardous situations
Take corrective actions as needed
Partner with assigned P&O Business Partner to understand and ensure compliance with all applicable federal and local labor law proactively upon assumption of the position and on an ongoing basis as associate relations matters arise
Utilize understanding of financial management to implement financial plans provided by direct supervisor
Manage to operational budget for payroll and partner with Support team to ensure timely and accurate payroll
Enforce client credit policies
Responsible for adherence to daily and monthly banking procedures and petty cash account maintenance
Participate in Vet Relations plans developed by Vet Relations Representative
Personally address escalated client inquiries
Ensure maintenance of inventory including controlled substance ordering, tracking, security and destruction
Communicate protocols for daily facility maintenance to appropriate associates
Relay information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicate with associate regarding status.

Corporate Operations Manager

VIP Petcare

Windsor, CA

07.2018 - 03.2019

Identify training needs in individual field offices & coordinate training sessions with Field Operations Managers & Senior Field Operations Managers
Regularly meet with Regional Directors and VP of Operations to make key business decisions
Continually collaborate across multiple offices to improve operations
Analyze national sales results and trends in order to provide input to operations/marketing teams to improve and maximize sales
Assist in opening of new field offices and training of new Field Operations Managers
Align operations and ensure that operational policies and procedures are followed at all field offices
Support new initiatives, promotions and programs being executed in field
Support recruiting activities for new Field Operations Managers
Engage, inspire & encourage employees
Travel Manager for company
Build business cases to support upcoming projects
Created resource tools and managed projects still used

Field Operations Manager

VIP Petcare

Hicksville, NY

08.2016 - 06.2018

Direct, develop, train, review, recruit, hire, communicate and performance manage Assistant Field Operations Manager, rig and office staff
Oversight of all field office operational issues to include administrative, accounting, facilities & inventory
Discuss progress, provide general direction and work with teams in the field, providing insight & guidance
Communicate regularly with Regional Director and corporate staff in order to provide field reporting and resolve issues
Facilitate communication to field office through regular in-person, phone and digital correspondence
Manage employee retention by providing positive work environment and addressing employee concerns/issues in timely manner
Communicate marketing initiatives to staff and ensure execution in field
Maintain accurate product inventory to ensure appropriate levels, communicate needs to Purchasing Manager
Build and maintain area vendor relationships, process paperwork accordingly
Build and maintain relationships with contracted veterinarians
Establish, build and maintain relationships with partner staff and animal outreach groups within field office territory
Manage administrative duties to include daily paperwork, payroll and end of day reconciliation
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
Determine areas needing cost reduction and program improvement through continued collaboration with Regional Director
Formulate field office goals, strategies and incentive plans
Analyze field office sales results and trends to achieve increases and maximize results
Support and communicate organization’s goals, priorities and professional standards
Live values and reinforce brand promise with partners, clients & team members

General Manager

PETCO

Brooklyn, NY

11.2010 - 05.2016

Assess staffing needs, hire, train, develop, manage and motivate team to drive sales through effective leadership and merchandising techniques as well as quality guest service
Deliver coaching, instruction, disciplinary actions and performance reviews
Regularly direct all store partners on subjects including hiring, training and development, assignment delegation, scheduling and follow through, feedback and coaching, performance reviews and disciplinary action including separation when necessary
Monitor guest feedback and solve guest issues in timely manner
Prioritize multiple competing priorities through developing others and time management
Exercise sound business and personnel leadership skills
Make effective recommendations with respect to partner separations and corrective action
Demonstration of exemplary guest service skills and coaching of store partners on Company standards
Meet and/or exceed sales goals and coach store partners on selling techniques through daily sales and promotional events
Control of expenses, inventory, and profitability in accordance with budgetary guidelines
Adhere to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals
Facilitate all regulatory visits in accordance with policies and procedures

Summary

Overview

Work History

Store Manager

Practice Manager

Corporate Operations Manager

Field Operations Manager

General Manager

Education

Some College (No Degree) - Liberal Arts And General Studies

High School Diploma -

Skills

Timeline

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