JUSTIN COTTO
Operations Manager
Fairfield,CA
Summary
Detail-oriented operations manager with years of experience leading teams. Apply communication, organization, and project management skills to save employers time & money. Strong collaboration and management skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Store Manager
Cycle Gear Inc
Pacheco, CA
2019.11 - Current
- Assures that merchandising is completed according to merchandising standards, accurate cash management is adhered to and special orders are processed and received
- Providing outstanding shopping experience and delivering exceptional customer service
- Staying up-to-date with brand and product knowledge, company communications, company information, sales and company-wide events
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Devised processes to boost long-term business success and increase profit levels
- Led team of up to 10 to increase sales 100% YoY comp
Practice Manager
BluePearl Veterinary Partners
Daly City, CA
2019.03 - 2019.07
- Partner with Medical Director to create and maintain high performance, Clinician-driven culture within hospital
- Lead staff of 50+ consisting of clinicians and para-staff
- Present and accessible within hospital to ensure awareness of hospital climate
- Consistently assess engagement level of associates; takes proactive approach to influence and drive positive hospital climate
- Accountable for associate engagement and retention
- Address and drive timely resolution of concerns
- Communicate with hospital administration, technician, and client services teams regarding status of resolutions
- Partner with Talent Acquisition to recruit, interview and hire new associates
- Partner with Learning & Training to ensure associates have role-appropriate training completed
- Ensure work schedules for all hospital associates are established and in alignment with operating plans
- Manage daily flows and delegation of hospital administration tasks
- Ensure communication and feedback channels with associates are open, schedule and facilitate regular communication opportunities, and respond to associate concerns
- Provide performance feedback to associates including day-to-day recognition, conduct associate performance reviews, and ensure appropriate coaching/mentoring is arranged as needed
- Understand and ensure compliance with OSHA, DEA and FDA, and applicable state and local agencies
- Monitor hospital for potential violations and/or hazardous situations
- Take corrective actions as needed
- Partner with assigned P&O Business Partner to understand and ensure compliance with all applicable federal and local labor law proactively upon assumption of the position and on an ongoing basis as associate relations matters arise
- Utilize understanding of financial management to implement financial plans provided by direct supervisor
- Manage to operational budget for payroll and partner with Support team to ensure timely and accurate payroll
- Enforce client credit policies
- Responsible for adherence to daily and monthly banking procedures and petty cash account maintenance
- Participate in Vet Relations plans developed by Vet Relations Representative
- Personally address escalated client inquiries
- Ensure maintenance of inventory including controlled substance ordering, tracking, security and destruction
- Communicate protocols for daily facility maintenance to appropriate associates
- Relay information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicate with associate regarding status.
Corporate Operations Manager
VIP Petcare
Windsor, CA
2018.07 - 2019.03
- Identify training needs in individual field offices & coordinate training sessions with Field Operations Managers & Senior Field Operations Managers
- Regularly meet with Regional Directors and VP of Operations to make key business decisions
- Continually collaborate across multiple offices to improve operations
- Analyze national sales results and trends in order to provide input to operations/marketing teams to improve and maximize sales
- Assist in opening of new field offices and training of new Field Operations Managers
- Align operations and ensure that operational policies and procedures are followed at all field offices
- Support new initiatives, promotions and programs being executed in field
- Support recruiting activities for new Field Operations Managers
- Engage, inspire & encourage employees
- Travel Manager for company
- Build business cases to support upcoming projects
- Created resource tools and managed projects still used
Field Operations Manager
VIP Petcare
Hicksville, NY
2016.08 - 2018.06
- Direct, develop, train, review, recruit, hire, communicate and performance manage Assistant Field Operations Manager, rig and office staff
- Oversight of all field office operational issues to include administrative, accounting, facilities & inventory
- Discuss progress, provide general direction and work with teams in the field, providing insight & guidance
- Communicate regularly with Regional Director and corporate staff in order to provide field reporting and resolve issues
- Facilitate communication to field office through regular in-person, phone and digital correspondence
- Manage employee retention by providing positive work environment and addressing employee concerns/issues in timely manner
- Communicate marketing initiatives to staff and ensure execution in field
- Maintain accurate product inventory to ensure appropriate levels, communicate needs to Purchasing Manager
- Build and maintain area vendor relationships, process paperwork accordingly
- Build and maintain relationships with contracted veterinarians
- Establish, build and maintain relationships with partner staff and animal outreach groups within field office territory
- Manage administrative duties to include daily paperwork, payroll and end of day reconciliation
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
- Determine areas needing cost reduction and program improvement through continued collaboration with Regional Director
- Formulate field office goals, strategies and incentive plans
- Analyze field office sales results and trends to achieve increases and maximize results
- Support and communicate organization’s goals, priorities and professional standards
- Live values and reinforce brand promise with partners, clients & team members
General Manager
PETCO
Brooklyn, NY
2010.11 - 2016.05
- Assess staffing needs, hire, train, develop, manage and motivate team to drive sales through effective leadership and merchandising techniques as well as quality guest service
- Deliver coaching, instruction, disciplinary actions and performance reviews
- Regularly direct all store partners on subjects including hiring, training and development, assignment delegation, scheduling and follow through, feedback and coaching, performance reviews and disciplinary action including separation when necessary
- Monitor guest feedback and solve guest issues in timely manner
- Prioritize multiple competing priorities through developing others and time management
- Exercise sound business and personnel leadership skills
- Make effective recommendations with respect to partner separations and corrective action
- Demonstration of exemplary guest service skills and coaching of store partners on Company standards
- Meet and/or exceed sales goals and coach store partners on selling techniques through daily sales and promotional events
- Control of expenses, inventory, and profitability in accordance with budgetary guidelines
- Adhere to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals
- Facilitate all regulatory visits in accordance with policies and procedures
Education
Some College (No Degree) - Liberal Arts And General Studies
2010.08 - 2011.12
High School Diploma -
2006.09 - 2010.06
Skills
Budgeting and forecasting
Risk management
Project planning and development
Performance Evaluations
Business Development
Financial Management
P&L Management
Project Management
Sales background
Operations management
Strategic planning
Staff Management
Verbal and written communication
Coaching and mentoring
Schedule optimization
Creative merchandising
Timeline
Store Manager - Cycle Gear Inc
2019.11 - Current
Practice Manager - BluePearl Veterinary Partners
2019.03 - 2019.07
Corporate Operations Manager - VIP Petcare
2018.07 - 2019.03
Field Operations Manager - VIP Petcare
2016.08 - 2018.06
General Manager - PETCO
2010.11 - 2016.05
SUNY Farmingdale - Some College (No Degree), Liberal Arts And General Studies
2010.08 - 2011.12
H. Frank Carey High School - High School Diploma,
2006.09 - 2010.06