Justin Crouch
Aurora,IL
Summary
Results-oriented Business Development Manager engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
13
13
years of professional experience
Work History
Business Development Manager
Archgate Logistics
04.2016 - Current
- Sell and close new and existing customers to move their freight
- Managed daily shipments, resolving issues, to ensure pickup and delivery is on time, 24/7/365
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Developed and implemented strategies to increase customer retention.
- Identified cost savings opportunities for customer.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Cold calls to establish relationships and maintain my book of business built from the ground up
- Managed carrier relationships to ensure a continued high standard of customer service and sales success
- Focused on the development of carriers for a stronger delivery of standards and practices
- Developed, monitor, and drive LTL carrier metrics - communicate trends to leadership
- Strategized which carriers to add and be a pivotal piece of the onboarding and goal setting process
- Inputted, updated, and managed shipment information in our state-of-the-art systems
- Assisted with billing and accounting responsibilities as needed
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Drive revenue through coaching and developing new and existing sales reps
- Assisted sales reps with account strategies to increase revenue
- Occasional travel to meet with prospects and customers
- Monitored sales reports, acting as needed, and communicating trends and market conditions to senior leadership
- Oversaw transportation policies, standards and steps taken
- Kept meticulous client notes and updated account information in company databases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Negotiated prices, terms of sales and service agreements.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
Freight Manager
Total Quality Logistics
07.2012 - 03.2016
- Managed daily shipments, resolving issues, to ensure pickup and delivery is on time, 24/7/365
- Maintained established levels of goods based on sales forecasts and demand to fulfill on time deliveries.
- Reviewed and negotiated contracts with carriers to optimize Delivery costs.
- Trained new hires on job duties, company policies, and safety procedures for rapid onboarding.
- Negotiated price with shippers and carriers
- Cold calls to establish relationships and build my book of business from the ground up
- Managed carrier relationships to ensure a continued high standard of customer service and sales success
- Planned routes for various shipments according to special events, customer needs and weather.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Collaborated with team members to resolve challenges and improve productivity.
- Tracked shipments and trucks out on deliveries.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Operated computer systems to track shipments to improve efficiency and accuracy.
Enrollment Coordinator
American Intercontinental Uinversity
01.2010 - 06.2012
- Sorted out jobs relevant to interests of candidates to forward information to candidates.
- Helped students complete applications and navigate admissions processes.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Finalized and processed enrollment applications.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Provided policy information and maintained enforcement.
- Interviewed applicants and explained scope of different available benefits.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Met or exceeded enrollment and retention goals consistently.
- Trained and mentored junior enrollment professionals.
- Communicated details about available classes, materials and services.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reached out to applicants via calls, texts, emails and social media.
- Communicated with people from various cultures and backgrounds on application process.
- Created and followed call scripts and flows to maximize effectiveness.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Generated leads through cold-calling, networking and other outreach methods.
Education
Masters of Business administration - Project Management
American InterContinental University
Bachelors of Science - Management
University of Phoenix
Skills
- Client Base Retention
- Operational Efficiency
- Account Development
- Goals and Performance
- Verbal and Written Communication
- Strategic Networking
- Sales Leadership
- Business Negotiation
- Administrative Oversight
- Business Strategies
- Managing Multiple Tasks
- Microsoft Outlook
Technical Skills
- Proficient MS Office Suites (Outlook, Teams, Excel, PowerPoint)
- WebEx and Zoom
- Emerge, Ascend, Tai, Green Screen, Parade,tenstreet, as400
- SAP, Salesforce, CRM Systems and TMS software’s as well
Timeline
Business Development Manager
Archgate Logistics
04.2016 - Current
Freight Manager
Total Quality Logistics
07.2012 - 03.2016
Enrollment Coordinator
American Intercontinental Uinversity
01.2010 - 06.2012
Masters of Business administration - Project Management
American InterContinental University
Bachelors of Science - Management
University of Phoenix