Justin Crumbliss
Dallas
Summary
Experienced Operations Manager driving successful team building, cost-cutting, and operational improvements. Committed to reducing costs while maintaining the highest quality of products and services. Reliable and collaborative team player dedicated to cultivating high-performing teams.
Overview
24
24
years of professional experience
Work History
Project Manager
Your Favorite Roofer
06.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Operations Manager
LMSG Logistics
03.2018 - 06.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Investigated and resolved departmental non-conformances.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Rural Carrier Associate
United States Postal Service, USPS
01.2015 - 03.2018
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
Sales Associate
LaMesa RV
01.2011 - 01.2015
- Organized RV's to maintain stores visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate RV's and checked store system for RV's at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Loan Officer
CitiMortgage
06.2009 - 12.2011
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Operations Manager
Spearmint Rhino
06.2005 - 06.2009
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
Club Manager
Allstars Gentlemans Club
01.2001 - 06.2005
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Recruited, hired, and trained to develop high-performing staff.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
Education
High School Diploma -
James B. Conant High School
No Degree - General Studies
William Rainey Harper College
Palatine, ILAuto/Diesel Certificate - Auto/Diesel Mechanics
Universal Technical Institute of Illinois
Lisle, ILSkills
- Department Oversight
- Maintaining Compliance
- Policy Development and Enforcement
- Team Leadership
- Inventory Management
- Staff Training
- Recruiting and Hiring
- Project management
- Project scheduling
Timeline
Project Manager
Your Favorite Roofer
06.2023 - Current
Operations Manager
LMSG Logistics
03.2018 - 06.2023
Rural Carrier Associate
United States Postal Service, USPS
01.2015 - 03.2018
Sales Associate
LaMesa RV
01.2011 - 01.2015
Loan Officer
CitiMortgage
06.2009 - 12.2011
Operations Manager
Spearmint Rhino
06.2005 - 06.2009
Club Manager
Allstars Gentlemans Club
01.2001 - 06.2005
No Degree - General Studies
William Rainey Harper College
Auto/Diesel Certificate - Auto/Diesel Mechanics
Universal Technical Institute of Illinois
High School Diploma -
James B. Conant High School