Justin Crumbo
Winchester,CA
Summary
Passionate Behavioral Technician with experience serving patients with diverse needs by applying behavior modification strategies. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
Center for Autism and Related Disorders, Inc
Menifee, California
02.2025 - Current
- Built rapport with children aged two to twelve, ensuring positive experiences for each child.
Read and implemented Behavior Intervention Plans (BIPs) to support individualized needs.
Demonstrated AGG training to effectively de-escalate situations while maintaining safe distancing.
Maintained clear communication with patient supervisors by providing detailed notes and actionable insights.
Informed caregivers of children's activities and progress at the end of each session.
Created a natural and enjoyable learning environment tailored to each child's preferences.
Client Success Expert
Foodja
07.2024 - 02.2025
- Handled 80+ calls daily in a high-volume call center, providing exceptional customer service and problem-solving for aggravated customers.
- Utilized advanced Excel skills for data entry and analysis, actively managed emails, and followed up with clients to ensure satisfaction.
- Demonstrated strong listening skills and effective communication, ensuring prompt and accurate resolution of inquiries.
Sales Associate/Main Cashier
JCPenny
Brea, CA
12.2020 - 07.2024
- Main cashier, led credit applications, stocked, and specialized in holiday fulfillment by unboxing, folding, and hanging clothes.
- Maintained a clean dressing room, supported store closings with managers, and ensured readiness for the next day.
- Coordinated tasks, kept everyone on track, and earned Employee of the Month.
- Counted registers and provided excellent customer service, ensuring repeat business.
Sales Associate
Party City
Brea, CA
03.2019 - 12.2020
- Served as the main cashier, providing excellent customer service and communication, resulting in numerous positive customer surveys.
- Consistently achieved top scores for balloon delivery services in all of Orange County.
- Maintained a clean and organized store, ensured a positive work environment, restocked shelves, recovered the store, and kept check stands neat and presentable.
Sales Associate/Cashier
Goodwill
Placentia, CA
10.2019 - 03.2020
- Delivered exceptional customer service by assisting with purchases and inquiries, accurately processing transactions, maintaining a clean and organized store environment, restocking shelves, and supporting sales through product recommendations and positive customer interactions.
Education
Associate's - Child Development
Fullerton College
Fullerton, CA12.2025
High School -
El Dorado High School
Placentia, CA01.2020
Skills
- Attention to Detail
- Adaptability
- Patience & Teamwork
- Problem-Solving Abilities
- Critical thinking skills
- Time Management
- Customer Relationship
- Proactive and self-motivated
- Technical Proficiency
- Behavior management
- Child development
- Rapport building
- Team collaboration
- Effective communication
Certification
BCAT- Certified Behavior Technician
Timeline
Behavior Technician
Center for Autism and Related Disorders, Inc
02.2025 - Current
Client Success Expert
Foodja
07.2024 - 02.2025
Sales Associate/Main Cashier
JCPenny
12.2020 - 07.2024
Sales Associate/Cashier
Goodwill
10.2019 - 03.2020
Sales Associate
Party City
03.2019 - 12.2020
Associate's - Child Development
Fullerton College
High School -
El Dorado High School