With over 16 years of experience in the hospitality industry, I have worked in both food and beverage and hotel sectors. Throughout my career, I have honed my skills in management within the restaurant, bar, hotel, and event planning environment. I have been sought after to assist in the launch of new concepts as well as to turn around unprofitable departments in the F&B industry. My expertise extends beyond operations to include constructional design ideas, floor planning, organization, SOPs, marketing strategies, menu design, and creating profitable margins on products. Additionally, I excel in creating custom events tailored to meet the needs of guests and clients. I am adept at inventory control, overseeing daily operations, selecting products that align with the brand, and above all else, prioritizing guest and client satisfaction. My attention to detail combined with my responsive and proactive approach ensures that all goals and targets are successfully achieved.
Hi, I’m
Justin Cudd
Tulsa,OK
Summary
Overview
13
years of professional experience
1
Certification
Work History
The Cheesecake Factory
Manager
03.2023 - 10.2024
Job overview
- Manager of daily operations, the shift and staff
- Responsible for 160 staff members, including 2 individual work groups and profit centers
- Process of hiring, placing potential candidates in up-coming role with the General Manager
- Labor control and SPLH
- Team planning and executing goals and budgets
- Schedules for 2 work groups
- F & B profit margins
- Ensuring Brand and Company standards are withheld daily
Chicken N Pickle
FOH Manager / Events Manager
08.2022 - 04.2023
Job overview
- Handled day-to-day operations; involving weekly BEO meetings, Property & Sales meetings - Executing and planning all events with Sales Management
- Managed shifts and staff
- Hiring hourly team members
- Labor control
Applebee's | Doherty Enterprises
Manager
07.2021 - 07.2022
Job overview
- Payroll for all hourly team members
- Weekly scheduling for all hourly team members
- Ordering of food product, liquor product, paper and uniforms
- Daily, Bi-weekly and monthly inventory
- F & B profit margins
Tulsa Club Hotel - A Curio Collection by Hilton
Food and Beverage Manager
11.2019 - 10.2020
Job overview
- SOPs
- Design and create menus for restaurant & bar
- Negotiations of contracts between clients
- Active in all daily operations of F&B outlets
The Mayo Hotel
Director Of Food And Beverage
07.2017 - 11.2019
Job overview
- Ensuring 100% top guest/client satisfaction to all events, meeting with all event hosts
- Balancing multiple events within the hotel at the same time
- Creating training materials in 4 departments, for both team members and Management
- -This includes a Coffee shop contracted with Starbucks, Upscale restaurant concept, banquet event outlets, including the captivity of a 650 Guest Crystal Ballroom, and The Penthouse Terrace Rooftop Bar
- Managing 70 to 100 team members daily
- Final approval over new hire team members
- Final disciplinary actions, working with HR
- Final approval and edit on 4 departments
- Labor control
- Inventory control of all alcohol on premise
- Creating new menus for 2 departments bi yearly
- Creating business proposals for departments to increase profits for the brand
- Bookkeeping of all team member's liquor license and food handling permits
- Inventory, ordering, and maintaining all food & beverage uniforms
- Working closely with Director of Sales daily for all events & revenue goals
- Daily and weekly walkthroughs of the entire hotel for all cleaning and maintenance purposes
- Handling all guest recovery, complaints and accident reports related to F&B
- Payroll for all F&B departments
- Negotiations on employee team pay and pay raises and/or bonuses
- Evaluations of management team in F&B
- Attendance of BEO meetings with Sales Team weekly
- Collaborating with Executive Chef and all food supply vendors
- Maintaining excellent relationships with all vendors
Chili's - Brinker International
Bar Supervisor
11.2011 - 08.2017
Job overview
- Guest Satisfaction
- Building guest numbers
- Maintaining the bar at the highest standard at company policy and procedures
- Training
- Representing the Brand to the fullest
Education
South Georgia State College
College in General Studies
01.2009
University Overview
Skills
- Hospitality Management
- Banquet Experience
- Payroll
- POS
- Restaurant Management
- Microsoft Office
- Inventory Control
- Event Planning
- Profit & Loss
- Labor Cost Analysis
- Office Management
- Food Safety
- Sales
- Events management
- Purchasing
- Negotiation
Certification
- ServSafe Manager, 08/01/21, 08/01/26
- Heartsaver First Aid CPR AED, 12/01/22, 12/01/24
- American Heart Association
- Driver's License
- CPR Certification
- First Aid Certification
- Certified Bookkeeper
Assessments
Assessments
- Restaurant manager - Proficient, 02/01/23, Managing restaurant staff and meeting customer expectations, Proficient
- Clinical judgment - Proficient, 07/01/24, Assessing a patient's condition and implementing the appropriate medical intervention, Proficient
- Recruiting - Proficient, 07/01/24, Managing the candidate sourcing and selection process, Proficient
- Legal skills - Proficient, 07/01/24, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting, Proficient
- Data entry: Attention to detail - Proficient, 08/01/24, Maintaining data integrity by detecting errors, Proficient
- Sales skills - Proficient, 11/01/20, Influencing and negotiating with customers, Proficient
- Protecting patient privacy - Proficient, 08/01/24, Understanding privacy rules and regulations associated with patient records, Proficient
- Administrative assistant/receptionist - Proficient, 03/01/22, Using basic scheduling and organizational skills in an office setting, Proficient
- Medical receptionist skills - Proficient, 04/01/24, Managing physician schedules and maintaining accurate patient records, Proficient
- Retail management - Proficient, 07/01/24, Managing staff, customer relationships, and finances in a retail environment, Proficient
- Medical terminology - Proficient, 04/01/24, Understanding and using medical terminology, Proficient
- Technical support - Proficient, 05/01/24, Performing software, hardware, and network operations, Proficient
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Manager
The Cheesecake Factory
03.2023 - 10.2024
FOH Manager / Events Manager
Chicken N Pickle
08.2022 - 04.2023
Manager
Applebee's | Doherty Enterprises
07.2021 - 07.2022
Food and Beverage Manager
Tulsa Club Hotel - A Curio Collection by Hilton
11.2019 - 10.2020
Director Of Food And Beverage
The Mayo Hotel
07.2017 - 11.2019
Bar Supervisor
Chili's - Brinker International
11.2011 - 08.2017
South Georgia State College
College in General Studies