Hi, I’m
Justin Daily
Lafayette,IN
Summary
Dynamic Store Manager with extensive experience at Walgreen's Pharmacy, excelling in customer service and team leadership. Achieved significant sales growth through innovative merchandising and effective training programs. Proven ability in inventory control and budget administration, fostering a collaborative environment that enhances employee performance and customer satisfaction.
Overview
21
years of professional experience
Work History
Walgreen's Pharmacy
Store Manager
01.2004 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Education
Saint Joseph’s College Rensselaer, IN
Political Science from BA
05.2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Verbal and written communication
- Report generation
- Program implementation
- Budget administration
- Promotional planning
- Hourly shift management
- Talent recruitment
- Employee terminations
- Performance reviews
- Strategic planning
- Retail merchandise quality standards
- Payroll management
- Team development
- Sales strategies
- Order management
- Operations
- Strategic thinker
- Documentation and reporting
- Opening and closing procedures
- Employee scheduling
- Staff supervision
- Staff management
- POS systems
- Recruitment and hiring
- Inventory control
- Employee training
- Cash management
Timeline
Store Manager
Walgreen's Pharmacy
01.2004 - Current
Saint Joseph’s College
Political Science from BA
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