Salesforce
Justin Davis
Miami,FL
Summary
Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Director of University Partnerships
GradRight Inc.
08.2023 - 02.2024
- Represented ed tech company focused on international student recruitment and finance.
- Fostered key relationships for company with key decision-makers within universities
- Expanded footprint of organization nationally via outreach and new business prospecting among colleges and universities
- Researched higher-education market extensively
- Served as student enrollment subject matter expert, providing strategic solutions to help increase recruitment efforts during scale-u
- Collaborated with Account Management, Communications, Legal, and executive team to support client growth
- Coordinated logistics for industry and trade conferences
Account Executive
U.S. News & World Report
01.2022 - 08.2023
- Exceeded all performance goals in 2022 with 149% of sales goal achieved in assigned territory in tandem with Account Manager
- I was responsible for all new business development for Northeast and Southeast territory of the country during 2022
- Spearheaded adoption of multi-year enterprise partnerships
- Was responsible for key account growth with large enterprise clients by connecting and establishing longterm relationships.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty..
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Attended networking events to build relationships and identify sales opportunities.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Executed successful sales strategies to convert leads into customers.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
Account Manager
U.S. News & World Report
09.2020 - 01.2022
- Developed and cultivated key business relationships with higher education clients for the Academic Insights product line
- Managed all aspects of new business development in 2020 for the entire country
- Responsible for conducting sales demos, client training, and product support
- Resolved customer needs
- Led significant market growth for the Academic Insights product line, surpassing all new business and operational sales goals in 2021
- Promoted to Account Executive.
Senior Enrollment Management Services Advisor
EducationDynamics
08.2019 - 09.2020
- Recruited prospective undergraduate and graduate students into online certificate and degree programs
- Worked directly in supporting and advising transfer, degree completion, and re-entry students
- Managed recruitment and enrollment process from prospect to enrollment for various colleges and universities while representing an enrollment services management company
- Facilitated student retention outreach projects and initiatives
- Supported university clients and cross functional teams in carrying out of administrative tasks and duties
- Consulted and partnered as a key subject matter expert to grow student enrollment
- Consistently met or exceeded established student enrollment goals across a portfolio of academic programs and universities for multiple start terms
- Trained staff members on software and enrollment processes and procedures.
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
Student Advising Manager
Helix Education
11.2015 - 07.2018
- Managed academic advising and student success coaching services for Brenau University's Adult and Graduate degree programs serving 900+ enrolled students
- Served as inaugural manager of the student retention services team responsible for building and implementing processes and project management
- Managed a team of staff based at multiple campus locations in Georgia and Florida
- Partnered with faculty and staff to retain, re-enroll, and graduate students
- Helped coordinate and make recommendations around course planning and scheduling for academic programs to yield student retention and graduation results
- Advised a caseload of MBA and Masters of Organizational Leadership students
- Leveraged Helix's proprietary Retain software to retain and graduate students
- Responsible for development and execution of student retention services and initiatives within the university.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Academic Advisor
Georgia State University
08.2013 - 05.2015
- Served as Academic Advisor to 400+ undergraduate Political Science and pre-law students.
Student Success Advisor
Savannah College of Art and Design
02.2012 - 08.2013
- Served as a dual Financial Aid Counselor and Academic Advisor to media and design students.
Senior Academic Advisor
Florida International University
09.2010 - 02.2012
- Served as an undergraduate Academic Advisor generalist.
Student Activities Coordinator
City Colleges of Chicago
11.2009 - 05.2010
- Coordinated student clubs and organizations serving as an Advisor to students in the Dean of Students Office.
Intern, Office of Multicultural Student Affairs
University of Chicago
01.2010 - 01.2010
Faculty and Student Liaison
Loyola University Chicago
09.2008 - 05.2009
- Responsible for student and faculty support for weekend and evening courses for Loyola's School of Continuing and Professional studies.
Education
Master of Education (M.Ed.) - Higher Education Administration
Loyola University Chicago
Bachelor of Arts (B.A.) - Public Administration
Auburn University
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Customer Service
- Strategic selling
- CRM software expertise
- Territory Management
- Customer Relations
- Business development and planning
- Customer Presentations
- Lead Generation
- Account planning
- Contract Negotiation
- Research and analysis
- Data Analysis
- Market development
- Customer Retention
- Client Relations
- Business Development
Software
Hubspot
Seamless AI
Google Suite
Timeline
Director of University Partnerships
GradRight Inc.
08.2023 - 02.2024
Account Executive
U.S. News & World Report
01.2022 - 08.2023
Account Manager
U.S. News & World Report
09.2020 - 01.2022
Senior Enrollment Management Services Advisor
EducationDynamics
08.2019 - 09.2020
Student Advising Manager
Helix Education
11.2015 - 07.2018
Academic Advisor
Georgia State University
08.2013 - 05.2015
Student Success Advisor
Savannah College of Art and Design
02.2012 - 08.2013
Senior Academic Advisor
Florida International University
09.2010 - 02.2012
Intern, Office of Multicultural Student Affairs
University of Chicago
01.2010 - 01.2010
Student Activities Coordinator
City Colleges of Chicago
11.2009 - 05.2010
Faculty and Student Liaison
Loyola University Chicago
09.2008 - 05.2009
Master of Education (M.Ed.) - Higher Education Administration
Loyola University Chicago
Bachelor of Arts (B.A.) - Public Administration
Auburn University
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