Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Justin Davis

Stockton,MO
Justin Davis

Summary

Dynamic leader with a proven track record at Dollar General, adept in boosting sales and enhancing team productivity. Excelled in customer service and inventory management, achieving consistent customer satisfaction. Skilled in staff training and development, fostering a motivated environment. Demonstrated adaptability and strategic planning, driving business growth and operational excellence.

Overview

4
years of professional experience

Work History

Dollar General

Assistant Manager
12.2023 - 07.2024

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Enhanced team productivity by streamlining operational processes.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Launched quality assurance practices for each phase of development

Flora Farms

Agricultural Agent
02.2023 - 12.2023

Job overview

Complete any task necessary to ensure the proper growth, maintenance, and processing of plants for optimal customer satisfactory.

Good Samaritan Boys Ranch

Youthcare Worker
09.2020 - 03.2023

Job overview

Complete any task necessary to ensure the proper growth, maintenance, and processing of plants for optimal customer satisfactory.

Lakeshores Hospital

Caretaker
03.2022 - 02.2023

Job overview

  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Education

Humansville Highschool
Humansville

Basic Education from General Educatio
05.2010

Dallas County Career Center
Louisburg, MO

Certificate from Graphic Design
05.2010

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Retail operations management
  • Strategic planning
  • Staff development
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Employee performance evaluations
  • Project management abilities
  • Performance reviewing
  • Financial management
  • Business administration
  • Multitasking and organization
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring
  • Recruitment and hiring
  • Inventory management
  • Compliance
  • Vendor relationship management
  • Microsoft office expertise
  • Employee engagement
  • Closing oversight
  • Orientating and training
  • Customer service and satisfaction
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • Graphic and media design
  • Computer skills
  • Active listening
  • Professional and courteous

Timeline

Assistant Manager

Dollar General
12.2023 - 07.2024

Agricultural Agent

Flora Farms
02.2023 - 12.2023

Caretaker

Lakeshores Hospital
03.2022 - 02.2023

Youthcare Worker

Good Samaritan Boys Ranch
09.2020 - 03.2023

Humansville Highschool

Basic Education from General Educatio

Dallas County Career Center

Certificate from Graphic Design
Justin Davis