Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Justin Davis

Portland

Summary

Dynamic professional with a proven track record at Trader Joe's, excelling in customer service and relationship building. Skilled in order management and conflict resolution, I effectively enhanced customer satisfaction through proactive communication and feedback analysis. Committed to fostering inclusive environments, I leverage collaboration to drive positive outcomes in diverse settings.

Overview

21
21
years of professional experience
1
1
Certification

Work History

BSF at Wheatley School

MESD
Portland
03.2024 - Current
  • Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
  • Established positive relationships with families through collaborative problem solving approaches.
  • Created positive learning environments by utilizing effective classroom management techniques.

Customer Service Representative

Trader Joe's
Los Angeles
06.2008 - 05.2023
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Associate Professor

CSUN
Northridge
08.2004 - 05.2009
  • Advised undergraduate and graduate students on academic matters such as course selection and career paths.
  • Supervised work of postgraduate students by supporting research.
  • Participated in university initiatives designed to increase diversity among faculty members.
  • Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.

Education

CSUN

Skills

  • Customer service
  • Order management
  • Data entry
  • Customer feedback
  • Technical support
  • Relationship building
  • Active listening
  • Lead generation
  • Negotiation strategies
  • Conflict resolution
  • Team collaboration

Certification

MFA and BFA

Timeline

BSF at Wheatley School

MESD
03.2024 - Current

Customer Service Representative

Trader Joe's
06.2008 - 05.2023

Associate Professor

CSUN
08.2004 - 05.2009

CSUN

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Justin Davis