Justin Davis
Houston
Summary
Dynamic IT Technical Support Specialist with a proven track record at Eog Resources Inc, excelling in hardware troubleshooting and customer service. Adept at managing incident tracking and technical documentation, I effectively enhance user support and team collaboration, ensuring timely resolutions and high-quality service delivery.
Overview
16
16
years of professional experience
Work History
IT Technical Support Specialist
Eog Resources Inc
Houston
05.2010 - Current
- Provided technical support for hardware and software issues to end-users.
- Participated in training sessions to enhance technical knowledge and skills.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Created detailed technical documentation for IT processes and procedures.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
911 Technician
(H-GAC) Houston-Galveston Area Council
Houston
09.2009 - 07.2020
- Maintained and repaired equipment according to safety standards.
- Assisted in troubleshooting technical issues and resolving operational challenges.
- Conducted regular inspections to ensure compliance with regulatory requirements.
- Trained new technicians on equipment operation and safety procedures.
- Documented maintenance activities and reported findings to management regularly.
- Replaced defective components or parts as needed.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Completed scheduled appointments on time to drive quality service.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Kept records of parts and equipment used in projects to update inventory.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Education
Bachelor of Arts - Double Major: Political Science & Philosophy
University of Houston
Houston, TX05-2011
Skills
- Hardware troubleshooting
- Software installation
- Network administration
- Technical documentation
- Ticketing systems
- Customer service
- Disaster recovery planning
- Effective communication
- Time management
- Team collaboration
- Help desk support
- Printer support
- Incident management
- Hardware and peripherals
- Incident tracking
- Technical support
- User support
- Data entry
Timeline
IT Technical Support Specialist
Eog Resources Inc
05.2010 - Current
911 Technician
(H-GAC) Houston-Galveston Area Council
09.2009 - 07.2020
Bachelor of Arts - Double Major: Political Science & Philosophy
University of Houston
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