Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Dawson

Sunrise

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Manager

Axiom-Titan International Corporation Inc
Sunrise
08.2018 - Current
  • Used judgment and initiative in handling confidential matters and requests.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Implemented quality control measures to uphold company standards.
  • Created and managed budgets for travel, training, and team-building activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in recruiting, onboarding and training new employees.
  • Managed office budget to handle inventory, postage and vendor services.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Customer Services Manager

DEHCO
Miami
03.2011 - 07.2018
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Established relationships with customers through proactive communication initiatives.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Maintained up-to-date knowledge of company products, services, policies, procedures, and regulations.
  • Provided guidance and support to customer service representatives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Produced thorough, accurate and timely reports of project activities.
  • Gathered customer feedback and monitored satisfaction levels.

Education

Associate Of Business Administration - Business

Southern New Hampshire University
Hooksett, NH
08-2025

GED - General Studies

Central Georgia Technical College
Macon, GA
01.2009

Associate Of Business Administration - Business Administration

Purdue University
West Lafayette, IN

Skills

  • Office administration
  • Budget management
  • Customer service
  • Employee training
  • Project management
  • Team building
  • Data analysis
  • Effective communication
  • Scheduling and calendar management
  • Professional and courteous
  • Organizational skills
  • Problem resolution
  • Staff hiring
  • Adaptability
  • Report preparation
  • Workflow planning
  • Technical proficiency
  • Document management
  • Clerical support
  • Technical support
  • Reliability
  • Excellent communication
  • Employee supervision
  • Office management software
  • Supply chain management
  • Business administration

Certification

Honor Student with 3.6 GPA

Timeline

Office Manager

Axiom-Titan International Corporation Inc
08.2018 - Current

Customer Services Manager

DEHCO
03.2011 - 07.2018

Associate Of Business Administration - Business

Southern New Hampshire University

GED - General Studies

Central Georgia Technical College

Associate Of Business Administration - Business Administration

Purdue University

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