Justin DeBerry
Sanger
Summary
Compassionate professional known for strong leadership and effective time management. Proven ability to optimize operations and elevate customer service standards, fostering a supportive environment for both clients and staff.
Overview
13
13
years of professional experience
Work History
Manager
Bill DeBerry Funeral Directors
01.2020 - Current
- Led daily operations to ensure compassionate service delivery to families.
- Developed and implemented training programs for staff on best practices in funeral services.
- Streamlined administrative processes to enhance efficiency and improve client experience.
- Coordinated logistics for ceremonies, ensuring seamless execution of memorial events.
- Oversaw inventory management, optimizing resource allocation and cost control measures.
- Initiated community outreach programs to promote engagement and support local needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Funeral Director
Bill DeBerry Funeral Directors
06.2019 - 01.2020
- Coordinated funeral services, ensuring all arrangements met family and cultural needs.
- Managed logistics for transportation of remains and coordination with cemeteries.
- Provided compassionate support to bereaved families, fostering an empathetic environment.
- Oversaw preparation of bodies, maintaining high standards of care and respect.
Funeral Director's Assistant
Bill DeBerry Funeral Directors
03.2013 - 06.2019
- Prepared deceased individuals for viewing by conducting restorative work and managing presentation.
- Maintained accurate records of services provided, facilitating efficient operations and compliance with regulations.
- Provided logistical support during funerals, including setup, transportation, and coordination of events for seamless execution.
- Implemented inventory management practices for caskets and supplies, improving resource allocation and reducing waste.
- Contributed to a seamless client experience by arranging floral displays and setting up audio/visual equipment for services.
Education
High School Diploma -
Krum High School
Krum, TXAssociate of Applied Science - Mortuary Science
Commonwealth Institute of Funeral Service
Houston, TX06-2022
Certificate in Funeral Directing - Funeral Directing
Commonwealth Institute of Funeral Service
Houston, TX06-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Sales management
- Business administration
- Marketing
- Expense tracking
- Brand management
Timeline
Manager
Bill DeBerry Funeral Directors
01.2020 - Current
Funeral Director
Bill DeBerry Funeral Directors
06.2019 - 01.2020
Funeral Director's Assistant
Bill DeBerry Funeral Directors
03.2013 - 06.2019
High School Diploma -
Krum High School
Associate of Applied Science - Mortuary Science
Commonwealth Institute of Funeral Service
Certificate in Funeral Directing - Funeral Directing
Commonwealth Institute of Funeral Service