Mekenna Johnson
DeBary,FL
Summary
Office Manager and Accountant experienced in enhancing operational efficiency and financial accuracy. Achieved streamlined workflows and improved customer service through strong organizational and technical skills. Delivered comprehensive support in financial services, showcasing leadership and a commitment to continuous improvement.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Office Manager/Senior Key Account Manager
Celestial home healthcare
Altamonte Springs, Florida
04.2020 - Current
- Managed daily office operations, optimizing workflow processes for improved service delivery
- Trained new staff on office protocols and software systems used in healthcare.
- Managed patient intake and insurance verification by collaborating with insurance providers, referral sources, hospitals, and physician offices
- Coordinated clinician schedules and patient appointments, delivering high-quality phone support for confirmations and general inquiries
- Created and sent invoices to clients, ensuring timely payment for services rendered
- Tracked and pursued resolution of past-due insurance claims, enhancing cash flow management
- Implemented a streamlined communication protocol between clinical staff and insurance providers, reducing claim processing time by 20%
- Acquired an average of 15 new clients per month through on-site visits at partnered retirement homes and coordinated events
Account receivable supervisor
CINTAS, Professional Uniform and Facility Services
Orlando, Florida
01.2025 - 01.2026
- Oversaw daily accounts receivable operations for uniform and facility services, ensuring accuracy and compliance.
- Managed customer invoicing processes, achieving timely billing and collections to maintain cash flow.
- Led and developed an accounts receivable team to ensure accurate, timely processing of customer payments and compliance with company policies and best practices
- Trained and mentored staff on accounts receivable procedures, fostering adherence to best practices and improving team competency.
- Analyzed accounts to identify and address past-due items, achieving a reduction in overdue percentages.
- Collaborated cross-functionally with sales and finance teams to resolve billing issues, negotiate payment arrangements, and reduce past-due balances
- Directed cash flow management, account reconciliations, and monthly aging and financial reporting for leadership review
- Implemented improvements to streamline collections, enhance efficiency, and strengthen financial controls
- Managed accounts for the company's largest customers, including Disney, Universal, and Cessna Citation
- Implemented advanced analytics tools to identify and mitigate high-risk accounts, reducing delinquency rates by 12%
Education
Lake Brantley High School
Altamonte Springs, FloridaSkills
- Customer Account Management
- Employee Training
- Aging Analysis
- Cash Application
- Credit Management
- Process Improvement
- Accounts Reconciliation
- Payment Processing
- Scheduling Coordination
- Employee Supervision
- SchedulingPayroll Processing
- Clear Oral/Written Communication
- Staff Management
- Administrative Support
- Customer Relations
- Scheduling And Calendar Management
- Office Administration
- Data EntryCommunication
- Office administration
- Insurance verification
- Invoice management
- Client Relationship Management
Certification
- SAP
- KINSER
- ALORA
- ELECRONIC HEALTH SYSTEM
Timeline
Account receivable supervisor
CINTAS, Professional Uniform and Facility Services
01.2025 - 01.2026
Office Manager/Senior Key Account Manager
Celestial home healthcare
04.2020 - Current
Lake Brantley High School