JUSTIN DIAMOND
New York,New York
Summary
Results-driven account executive with an eleven-year achievement record in technical sales and key account management. Recognized as a natural closer, has a verifiable record of converting prospects, securing new business, and outperforming all targets and quotas. Inventive strategist with demonstrated proficiency in orchestrating impactful sales and demand generation initiatives that propel business growth and exceed all objectives. Customer-focused professional with a proven ability to cultivate and maintain long-lasting relationships with key client decision-makers via regular engagement and proactive account management.
Overview
11
11
years of professional experience
Work History
Major Account Manager
Trend Micro
02.2023 - Current
- Oversaw 90+ accounts and pursued new business, building a $2M pipeline through prospecting
- Nurtured key client relationships, achieving a 92% retention rate
- Increased account growth by up to 25% by planning and executing tailored strategies that unlocked cross-selling and up-selling opportunities across various lines of business
- Coordinated forecasting and sales planning efforts that improved conversion rates by 12%, analyzing pipelines to identify performance gaps and refine strategies effectively
- Led end-to-end sales for bespoke cybersecurity solutions, assessing client challenges, identifying decision-makers, delivering presentations, and securing accounts
Multi-Venue Hospitality Manager
Hoboken Hospitality
01.2015 - Current
- Presiding over day-to-day operations of three venues with $5M+ in yearly sales, driving revenue, operational efficiency, and guest satisfaction
- Recruiting, training, and leading high-performing teams of 25+, providing ongoing guidance and support to enable continuous team development, accelerating productivity by 20%
- Defining and delivering upon commercial strategy of each venue, planning and orchestrating impactful marketing, branding, and sales initiatives to grow annual revenue by up to 26%
- Nurturing a guest-centric organizational culture aimed at exceeding customer expectations, pioneering new guest experiences, launching a loyalty program, growing guest satisfaction by 27% and repeat business by 27%
- Orchestrating audits across operational frameworks to uncover gaps and deficiencies, modernizing processes, pioneering new systems and best practices, and accelerating organizational transformation
- Directing procurement and vendor relationship management, negotiating advantageous contracts, strengthening productive partnerships, maintaining adequate supplies, and reinforcing quality standards while reducing inventory costs by 12
Regional Sales Manager
TrueFort
03.2022 - 09.2022
- Grew $400K portfolio in a dynamic market by managing complex technical sales cycle of cybersecurity solutions, exceeding targets by 20-30% and earning recognition as a top producer
- Closed 4 new whitespace accounts across multiple verticals by meticulously analyzing prospective accounts to develop winning strategies and compelling business cases that drive growth
- Implemented innovative sales plans to boost customer engagement through product demos
Senior Account Executive
CipherTechs
02.2021 - 10.2021
- Secured $150K+ in new annual contracts while achieving a 98% customer retention rate
- Generated $650K in contract value via compelling pitches and strategic negotiations
- Managed a pipeline over $2M in leads, driving full-cycle sales from prospecting to close
- Developed relationships with 19 mid-sized organizations and enterprise businesses employing up to 10K people, enhancing account penetration and closing expansions
Sales Account Manager
RSA/Dell
07.2018 - 01.2021
- Achieved $1.5M in annual sales via strategic territory expansion initiatives
- Sustained 95% retention of C-level executive relationships through proactive engagement, driving account growth by up to 30% via strategic up-selling and cross-selling
- Closed key industry players and targeted whitespace accounts to boost market presence
Sales Development Representative
Rsam
06.2016 - 06.2018
- Generated an impressive $1.5M+ in Annual Recurring Revenue by strategically nurturing a security SaaS pipeline through innovative prospecting in tandem with Sales and Marketing
Inside Account Executive
Liberty Business Solutions
09.2013 - 06.2016
- Qualified 7.5% of leads via cold calls to 150+ prospects daily, driving growth
- Closed 8 new accounts monthly, achieving 113-121% of quarterly sales quotas
Education
BS - Criminal Justice
University of Hartford
HartfordSkills
- Strategic Account Development
- Cybersecurity Solutions Sales
- High-Impact Client Presentations
- Complex Sales Cycle Management
- Cross-Selling & Up-Selling Expertise
- High Retention Rate Achievement
- Bespoke Solution Crafting
- Innovative Prospecting Techniques
- White Space Identification & Capture
- C-Level Relationship Management
- Revenue Growth Optimization
- Strategic Negotiation Skills
- Customer Engagement Enhancement
- Sales Forecasting Accuracy
- Business Case Development
- Security SaaS Pipeline Development
- Annual Recurring Revenue Growth
- Targeted Account Prospecting
- Enterprise-Level Deal Closing
- Client-Centric Strategy Execution
Technologies
Microsoft Office Suite, Salesforce CRM, ZoomInfo, LinkedIn Sales Navigator, Asana, DocuSign, Outreach, Zoom, Webex, Microsoft Teams
Timeline
Major Account Manager
Trend Micro
02.2023 - Current
Regional Sales Manager
TrueFort
03.2022 - 09.2022
Senior Account Executive
CipherTechs
02.2021 - 10.2021
Sales Account Manager
RSA/Dell
07.2018 - 01.2021
Sales Development Representative
Rsam
06.2016 - 06.2018
Multi-Venue Hospitality Manager
Hoboken Hospitality
01.2015 - Current
Inside Account Executive
Liberty Business Solutions
09.2013 - 06.2016
BS - Criminal Justice
University of Hartford
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