Justin Diamsay
Salinas,CA
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
8
8
years of professional experience
Work History
Bell Attendant
Bernardus Lodge & Spa
02.2019 - Current
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Promoted hotel amenities and services effectively when interacting with guests during their stay.
- Demonstrated strong knowledge of local area attractions and landmarks while guiding guests on various activities during their visit.
- Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
- Escorted guests to assigned rooms and transported luggage.
Night Auditor
La Playa Carmel
06.2019 - 01.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Bell Captain
Sanctuary Beach Resort
05.2016 - 08.2019
- Enhanced guest satisfaction by efficiently managing bell staff and attending to their needs.
- Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
- Streamlined luggage handling process for faster check-ins and check-outs, resulting in increased guest satisfaction.
- Developed a strong rapport with guests by promptly addressing their needs and providing personalized service.
- Trained new bell staff members on proper techniques and protocols, maintaining consistency in service quality.
- Monitored bell team''s adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.
- Evaluated bell staff performance regularly, providing constructive feedback and coaching when necessary for continuous improvement.
- Maintained open lines of communication between bell staff and other hotel departments to facilitate smooth operations during peak hours or events.
- Addressed any guest complaints or issues related to the Bell Captain role, resolving problems quickly and professionally.
- Ensured proper staffing levels by scheduling shifts according to anticipated hotel occupancy rates and special events requirements.
- Managed inventory of carts, radios, uniforms, supplies as well as other essential equipment while monitoring maintenance tasks when required.
- Actively participated in developing strategies that improved the overall efficiency of the Bell Captain department.
- Contributed towards a positive work environment among fellow employees by promoting teamwork within the department.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Education
No Degree - Business Administration
California State University Monterey Bay
Marina, CAAssociate of Science - Business Administration
Monterey Peninsula College
Monterey, CA06.2016
High School Diploma -
Seaside High School
Seaside, CA06.2008
Skills
- Upselling techniques
- Ability to follow directions
- Tour guiding experience
- Organizational skills
- Strong interpersonal skills
- Knowledge of local area
- Customer service orientation
- Porter services knowledge
- Attention to detail
- Problem-solving abilities
- Multitasking capabilities
- Excellent communication
Timeline
Night Auditor
La Playa Carmel
06.2019 - 01.2020
Bell Attendant
Bernardus Lodge & Spa
02.2019 - Current
Bell Captain
Sanctuary Beach Resort
05.2016 - 08.2019
No Degree - Business Administration
California State University Monterey Bay
Associate of Science - Business Administration
Monterey Peninsula College
High School Diploma -
Seaside High School
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