Justin Diaz
San Jose,CA
Summary
Highly motivated professional with excellent communication and interpersonal skills looking for a positive to utilize customer service background. In my career, I have demonstrated professionalism and competence. It was my expertise in my field that helped me build a successful career. As a lifelong learner, I strive to improve myself every day. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a career position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Painting Technician
Rudy Diaz Painting
01.2011 - 03.2024
- Maintain professional working relationships with clients by communicating to determine their painting requirements, handle any questions or concerns, and help them make the best decisions for the job
- Review and implement work orders and assignments while supervising crew members in order to monitor the quality and safety of the crew's work
- Prepare surfaces to be painted by power washing, sanding, caulking, and applying primer or any necessary sealants
- Apply paint, stain, and other finishes to surfaces using paintbrushes, rollers, or sprayers.
- Maintained clean workspaces by organizing tools and materials, contributing to a safe environment.
- Increased customer satisfaction by delivering high-quality results and meeting project deadlines.
- Assisted in color selection for clients, providing expert advice on complementary shades and tones.
- Developed strong attention to detail with precise application of paint to various surfaces.
- Contributed to team productivity by collaborating effectively with fellow apprentices and experienced painters.
- Gained experience in using different types of paints, primers, and finishes for optimal results.
- Expanded knowledge of painting equipment, maintaining and cleaning tools for prolonged use.
- Mastered safety protocols while working at heights or with hazardous materials, reducing workplace incidents.
- Honed skills in surface preparation, including sanding, patching, and priming for impeccable paint application.
- Ensured client satisfaction through effective communication regarding project updates and timelines.
- Adhered to industry best practices while applying paint using brushes, rollers, or spray equipment for consistent outcomes.
- Participated in ongoing training sessions to stay current on new products and techniques within the painting industry.
Tecnician
7G Recycling
08.2022 - 02.2024
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Expedited installation times with efficient scheduling and coordination of resources.
- Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Optimized inventory control, reducing waste and improving costefficiency.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.1
- Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Presented progress reports regularly to senior management during project updates meetings.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Autonomous Vehicle Operator
BEEP
11.2022 - 01.2024
- Monitoring vehicle performance and making adjustments to ensure optimal performance
- Preparing for any emergency situations that may occur during the operation of the vehicle
- Operating the vehicle in accordance with applicable laws and regulations
- Identifying and correcting malfunctions in the vehicle's components
- Communicating with other vehicles to coordinate traffic flow
- Diagnosing issues with the vehicle's performance to determine whether it can be fixed on-site or if it needs to be taken to a shop
- Observing and recording data about traffic patterns, congestion, accidents, construction zones, etc
- Transmitting information about road conditions to other vehicles using computerized communication systems
- Communicating with dispatchers or other team members regarding any issues or concerns.
Contractor Driver
Uber
08.2021 - 02.2022
- Stay up to date with vehicle maintenance and cleanliness
- Provide superb customer service by communicating with customers via phone or text message, resolving any issues that arise, and providing a safe driving experience
- Identify destinations and decide best routes by using knowledge of the city's streets, traffic conditions, and weather conditions
- Remain calm in stressful situations.
- Reduced client complaints by implementing a more effective customer service strategy.
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Quality Control Technician
Infineon
01.2018 - 04.2020
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
- Championed a culture of safety by strictly adhering to established protocols and promoting awareness among team members.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained quality documentation and records for conformance with relevant standards.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Reported problems and concerns to management.
- Performed routine maintenance and calibration on testing equipment.
- Conducted investigations into questionable test results.
Production Associate
Tesla
01.2015 - 12.2017
- Perform a wide array of essential functions across a number of production and manufacturing lines and work areas, as business needs require
- Operate complex manufacturing equipment and work quickly while maintaining a high level of craftsmanship and attention to detail
- Communicate with teammates to maintain a safe and collaborative work environment.
- Enhanced production efficiency by streamlining assembly line processes and implementing lean manufacturing techniques.
- Reduced waste and material costs by optimizing inventory management and implementing a recycling program.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Assisted in the development of new products by collaborating closely with design engineers, offering insights from a production perspective.
- Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
- Continuously improved process performance by actively participating in kaizen events focused on root cause analyses and problem solving strategies.
- Assisted in fine-tuning production schedules to balance efficiency, quality, and cost considerations for optimal results.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Safely operated hand and power tools to complete repetitive tasks.
- Participated in training sessions to enhance skills and knowledge.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Inspected and adjusted work performed to meet expectations.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Participated in regular meetings with team members to discuss production updates.
Sales Associate
DIRECTV
01.2014 - 02.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA01.2009
Skills
- Decision-making skills
- Strong driving record
- Navigation
- Customer service
- Basic maintenance knowledge
- Efficiency and time management
- Problem-solving
- Detail-oriented
- Product Knowledge
- Data Entry
- Complaint resolution
- Appointment Scheduling
- Quality Control
- Customer Service
- Product Sales
- Quality Assurance Controls
- Store maintenance
- Sales closing
- Stock management
- Microsoft PowerPoint
- Lead Generation
- Team Collaboration
- Problem-solving aptitude
- Multitasking Abilities
- Attention to Detail
- Professionalism
- Goal Setting
- Task Prioritization
- Excellent Communication
- Adaptability and Flexibility
- Team building
- Reliability
- Decision-Making
- Relationship Building
- Problem-Solving
- Time Management
- Organizational Skills
- Adaptability
- Self Motivation
- Professional Demeanor
Timeline
Autonomous Vehicle Operator
BEEP
11.2022 - 01.2024
Tecnician
7G Recycling
08.2022 - 02.2024
Contractor Driver
Uber
08.2021 - 02.2022
Quality Control Technician
Infineon
01.2018 - 04.2020
Production Associate
Tesla
01.2015 - 12.2017
Sales Associate
DIRECTV
01.2014 - 02.2016
Painting Technician
Rudy Diaz Painting
01.2011 - 03.2024
High School Diploma -
Santa Teresa High School
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