Summary
Overview
Work History
Education
Skills
Timeline
Generic
Justin Diaz

Justin Diaz

San Jose,CA

Summary

Highly motivated professional with excellent communication and interpersonal skills looking for a positive to utilize customer service background. In my career, I have demonstrated professionalism and competence. It was my expertise in my field that helped me build a successful career. As a lifelong learner, I strive to improve myself every day. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a career position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Painting Technician

Rudy Diaz Painting
01.2011 - 03.2024
  • Maintain professional working relationships with clients by communicating to determine their painting requirements, handle any questions or concerns, and help them make the best decisions for the job
  • Review and implement work orders and assignments while supervising crew members in order to monitor the quality and safety of the crew's work
  • Prepare surfaces to be painted by power washing, sanding, caulking, and applying primer or any necessary sealants
  • Apply paint, stain, and other finishes to surfaces using paintbrushes, rollers, or sprayers.
  • Maintained clean workspaces by organizing tools and materials, contributing to a safe environment.
  • Increased customer satisfaction by delivering high-quality results and meeting project deadlines.
  • Assisted in color selection for clients, providing expert advice on complementary shades and tones.
  • Developed strong attention to detail with precise application of paint to various surfaces.
  • Contributed to team productivity by collaborating effectively with fellow apprentices and experienced painters.
  • Gained experience in using different types of paints, primers, and finishes for optimal results.
  • Expanded knowledge of painting equipment, maintaining and cleaning tools for prolonged use.
  • Mastered safety protocols while working at heights or with hazardous materials, reducing workplace incidents.
  • Honed skills in surface preparation, including sanding, patching, and priming for impeccable paint application.
  • Ensured client satisfaction through effective communication regarding project updates and timelines.
  • Adhered to industry best practices while applying paint using brushes, rollers, or spray equipment for consistent outcomes.
  • Participated in ongoing training sessions to stay current on new products and techniques within the painting industry.

Tecnician

7G Recycling
08.2022 - 02.2024
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Expedited installation times with efficient scheduling and coordination of resources.
  • Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
  • Achieved on-time completion of projects with diligent scheduling and resource management.
  • Optimized inventory control, reducing waste and improving costefficiency.
  • Identified potential risks, implementing mitigation plans to minimize impact on project timelines.1
  • Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
  • Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
  • Presented progress reports regularly to senior management during project updates meetings.
  • Managed successful day-to-day operations of projects by maximizing productivity from available resources.
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.

Autonomous Vehicle Operator

BEEP
11.2022 - 01.2024
  • Monitoring vehicle performance and making adjustments to ensure optimal performance
  • Preparing for any emergency situations that may occur during the operation of the vehicle
  • Operating the vehicle in accordance with applicable laws and regulations
  • Identifying and correcting malfunctions in the vehicle's components
  • Communicating with other vehicles to coordinate traffic flow
  • Diagnosing issues with the vehicle's performance to determine whether it can be fixed on-site or if it needs to be taken to a shop
  • Observing and recording data about traffic patterns, congestion, accidents, construction zones, etc
  • Transmitting information about road conditions to other vehicles using computerized communication systems
  • Communicating with dispatchers or other team members regarding any issues or concerns.

Contractor Driver

Uber
08.2021 - 02.2022
  • Stay up to date with vehicle maintenance and cleanliness
  • Provide superb customer service by communicating with customers via phone or text message, resolving any issues that arise, and providing a safe driving experience
  • Identify destinations and decide best routes by using knowledge of the city's streets, traffic conditions, and weather conditions
  • Remain calm in stressful situations.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Improved project efficiency by streamlining communication channels and optimizing resource allocation.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Quality Control Technician

Infineon
01.2018 - 04.2020
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
  • Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
  • Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
  • Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
  • Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
  • Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
  • Championed a culture of safety by strictly adhering to established protocols and promoting awareness among team members.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Reported problems and concerns to management.
  • Performed routine maintenance and calibration on testing equipment.
  • Conducted investigations into questionable test results.

Production Associate

Tesla
01.2015 - 12.2017
  • Perform a wide array of essential functions across a number of production and manufacturing lines and work areas, as business needs require
  • Operate complex manufacturing equipment and work quickly while maintaining a high level of craftsmanship and attention to detail
  • Communicate with teammates to maintain a safe and collaborative work environment.
  • Enhanced production efficiency by streamlining assembly line processes and implementing lean manufacturing techniques.
  • Reduced waste and material costs by optimizing inventory management and implementing a recycling program.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Assisted in the development of new products by collaborating closely with design engineers, offering insights from a production perspective.
  • Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
  • Continuously improved process performance by actively participating in kaizen events focused on root cause analyses and problem solving strategies.
  • Assisted in fine-tuning production schedules to balance efficiency, quality, and cost considerations for optimal results.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Participated in training sessions to enhance skills and knowledge.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Inspected and adjusted work performed to meet expectations.
  • Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Resolved issues quickly to maintain productivity goals.
  • Participated in regular meetings with team members to discuss production updates.

Sales Associate

DIRECTV
01.2014 - 02.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Santa Teresa High School
San Jose, CA
01.2009

Skills

  • Decision-making skills
  • Strong driving record
  • Navigation
  • Customer service
  • Basic maintenance knowledge
  • Efficiency and time management
  • Problem-solving
  • Detail-oriented
  • Product Knowledge
  • Data Entry
  • Complaint resolution
  • Appointment Scheduling
  • Quality Control
  • Customer Service
  • Product Sales
  • Quality Assurance Controls
  • Store maintenance
  • Sales closing
  • Stock management
  • Microsoft PowerPoint
  • Lead Generation
  • Team Collaboration
  • Problem-solving aptitude
  • Multitasking Abilities
  • Attention to Detail
  • Professionalism
  • Goal Setting
  • Task Prioritization
  • Excellent Communication
  • Adaptability and Flexibility
  • Team building
  • Reliability
  • Decision-Making
  • Relationship Building
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Adaptability
  • Self Motivation
  • Professional Demeanor

Timeline

Autonomous Vehicle Operator

BEEP
11.2022 - 01.2024

Tecnician

7G Recycling
08.2022 - 02.2024

Contractor Driver

Uber
08.2021 - 02.2022

Quality Control Technician

Infineon
01.2018 - 04.2020

Production Associate

Tesla
01.2015 - 12.2017

Sales Associate

DIRECTV
01.2014 - 02.2016

Painting Technician

Rudy Diaz Painting
01.2011 - 03.2024

High School Diploma -

Santa Teresa High School
Justin Diaz