Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Work History
Concrete Worker
City Of Broken Arrow
04.2024 - Current
Enhanced project efficiency by accurately measuring and mixing concrete components for various construction projects.
Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
Set wood and other forming materials to prepare for concrete pours.
Maintained clean, safe worksite for team safety and to help keep projects on-track.
Nursing Technician
Neuropathy Treatment Clinic Of Oklahoma
10.2023 - 04.2024
Documented or reported observations of patient behavior, complaints or physical symptoms to nurses
Engaged patients in meaningful conversation to help answer questions and concerns
Conducted comprehensive health assessments for newly admitted patients to identify potential risks or problems
Developed strong interpersonal skills to effectively communicate with patients and their families regarding treatments and procedures
Kept patient information confidential to protect organization's value
Recorded height and weight of patients
Cleaned and sanitized patient rooms and examination rooms
Assisted nurses and physicians in operation of medical equipment and provision of patient care
Explained medical instructions to patients and family members.
Heavy Equipment Transporter
United States Army
07.2020 - 10.2023
Adhered to applicable laws and regulations governing the transportation of hazardous materials
Loaded, secured, and unloaded goods for transportation in a timely manner
Kept up-to-date knowledge of local roads and landmarks for efficient routing purposes
Responded quickly to emergency situations such as vehicle breakdowns or accidents
Utilized GPS navigation systems effectively when needed for unfamiliar areas or destinations.
General Manager
Uhaul Moving & Storage
06.2018 - 07.2020
Provided coaching and mentoring support for employees at all levels of the organization
Monitored store performance and identified opportunities for improvement
Assessed team member performance through formal reviews leading to promotions or terminations as necessary
Provided clear direction and set priorities for accomplishing desired actions and results
Used computerized inventory system to plan and manage adequate inventory levels
Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
Planned, coordinated and oversaw company events and promotions
Prepared staff work schedules and assigned specific duties.
Shift Leader
Dunkin Donuts
05.2015 - 08.2019
Responded to telephone inquiries and complaints following standard operating procedures
Addressed customers courteously using suitable methods and problem-solving skills
Adhered to company policies and procedures while providing superior service
Assisted customers with product selection by providing detailed information about available products and services
Maintained an updated knowledge base of current products, services, pricing, promotions
Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
Remained open to feedback from supervisor and peers to build and improve skills set
Tracked all incoming calls and emails from customers using appropriate software applications
Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Customer Service Representative
Uhaul Moving & Storage
06.2017 - 06.2018
Maintained a high level of professionalism when dealing with difficult customers
Handled customer complaints and inquiries in a courteous and efficient manner
Provided exceptional customer service to ensure customer satisfaction
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
Resolved customer complaints promptly and efficiently
Developed strong customer relationships and loyalty through effective communication
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Developed positive relationships with customers through friendly interactions.
Education
Roy C. Ketcham High School
New York, NY
06.2018
Skills
Physical Stamina
Conflict Resolution
Decision Making
Time Management
Compassionate Care
Emergency Response
Multitasking
Attention to Detail
Organizational Skills
Active Listening
Adaptability
Problem Solving
Stress Management
Critical Thinking
Equipment Disinfection
Regulatory Compliance
References
Daniel Martinez, First Sergeant, (816) 832-1694, daniel.p.martinez@mil.mail, Former Leadership In The Service
Timeline
Concrete Worker
City Of Broken Arrow
04.2024 - Current
Nursing Technician
Neuropathy Treatment Clinic Of Oklahoma
10.2023 - 04.2024
Heavy Equipment Transporter
United States Army
07.2020 - 10.2023
General Manager
Uhaul Moving & Storage
06.2018 - 07.2020
Customer Service Representative
Uhaul Moving & Storage
06.2017 - 06.2018
Shift Leader
Dunkin Donuts
05.2015 - 08.2019
Roy C. Ketcham High School
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