Summary
Work History
Education
Skills
References
Timeline
Generic

Justin Diaz

Tulsa,OK

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Work History

Concrete Worker

City Of Broken Arrow
Broken Arrow, OK.
04.2024 - Current
  • Enhanced project efficiency by accurately measuring and mixing concrete components for various construction projects.
  • Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
  • Set wood and other forming materials to prepare for concrete pours.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.

Nursing Technician

Neuropathy Treatment Clinic Of Oklahoma
Tulsa, OK
10.2023 - 04.2024
  • Documented or reported observations of patient behavior, complaints or physical symptoms to nurses
  • Engaged patients in meaningful conversation to help answer questions and concerns
  • Conducted comprehensive health assessments for newly admitted patients to identify potential risks or problems
  • Developed strong interpersonal skills to effectively communicate with patients and their families regarding treatments and procedures
  • Kept patient information confidential to protect organization's value
  • Recorded height and weight of patients
  • Cleaned and sanitized patient rooms and examination rooms
  • Assisted nurses and physicians in operation of medical equipment and provision of patient care
  • Explained medical instructions to patients and family members.

Heavy Equipment Transporter

United States Army
El Paso, TX
07.2020 - 10.2023
  • Adhered to applicable laws and regulations governing the transportation of hazardous materials
  • Loaded, secured, and unloaded goods for transportation in a timely manner
  • Kept up-to-date knowledge of local roads and landmarks for efficient routing purposes
  • Responded quickly to emergency situations such as vehicle breakdowns or accidents
  • Utilized GPS navigation systems effectively when needed for unfamiliar areas or destinations.

General Manager

Uhaul Moving & Storage
Poughkeepsie, NY
06.2018 - 07.2020
  • Provided coaching and mentoring support for employees at all levels of the organization
  • Monitored store performance and identified opportunities for improvement
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary
  • Provided clear direction and set priorities for accomplishing desired actions and results
  • Used computerized inventory system to plan and manage adequate inventory levels
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
  • Planned, coordinated and oversaw company events and promotions
  • Prepared staff work schedules and assigned specific duties.

Shift Leader

Dunkin Donuts
Bronx, NY
05.2015 - 08.2019
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Adhered to company policies and procedures while providing superior service
  • Assisted customers with product selection by providing detailed information about available products and services
  • Maintained an updated knowledge base of current products, services, pricing, promotions
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
  • Remained open to feedback from supervisor and peers to build and improve skills set
  • Tracked all incoming calls and emails from customers using appropriate software applications
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.

Customer Service Representative

Uhaul Moving & Storage
Poughkeepsie, NY
06.2017 - 06.2018
  • Maintained a high level of professionalism when dealing with difficult customers
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Provided exceptional customer service to ensure customer satisfaction
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Resolved customer complaints promptly and efficiently
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Developed positive relationships with customers through friendly interactions.

Education

Roy C. Ketcham High School
New York, NY
06.2018

Skills

  • Physical Stamina
  • Conflict Resolution
  • Decision Making
  • Time Management
  • Compassionate Care
  • Emergency Response
  • Multitasking
  • Attention to Detail
  • Organizational Skills
  • Active Listening
  • Adaptability
  • Problem Solving
  • Stress Management
  • Critical Thinking
  • Equipment Disinfection
  • Regulatory Compliance

References

Daniel Martinez, First Sergeant, (816) 832-1694, daniel.p.martinez@mil.mail, Former Leadership In The Service

Timeline

Concrete Worker

City Of Broken Arrow
04.2024 - Current

Nursing Technician

Neuropathy Treatment Clinic Of Oklahoma
10.2023 - 04.2024

Heavy Equipment Transporter

United States Army
07.2020 - 10.2023

General Manager

Uhaul Moving & Storage
06.2018 - 07.2020

Customer Service Representative

Uhaul Moving & Storage
06.2017 - 06.2018

Shift Leader

Dunkin Donuts
05.2015 - 08.2019

Roy C. Ketcham High School

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