Justin Dickerson
Coram
Summary
Dynamic Lead Technician with proven expertise at Big Blue Pools and Spas LLC, recognized for enhancing service efficiency and customer satisfaction. Skilled in mechanical troubleshooting and safety compliance, I excel in training teams and implementing process improvements, consistently achieving high productivity and quality control standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Technician/Truck Manager
Big Blue Pools and Spas LLC
05.2016 - Current
- Oversee daily operations of pool maintenance and repair services.
- Train and mentor junior technicians on best practices and safety protocols.
- Implement process improvements to enhance service efficiency and customer satisfaction.
- Diagnose and resolve technical issues with swimming pool equipment and systems.
- Maintain inventory of parts and supplies, ensuring availability for timely repairs.
- Collaborate with management to develop training materials for new hires.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Education
Associate of Science - Criminal Justice
Everest College
Orlando, FL08-2010
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- System maintenance
- Schematics interpretation
- Mechanical troubleshooting
- Mechanical aptitude
- Support documentation composition
- Attention to detail
- Quality control
- Multitasking and organization
- Power Tools and Equipment
Accomplishments
- Resolved product issue through consumer testing.
Certification
HVAC Core, Type 1 and Type 2 certified
R-410a certified
Timeline
Lead Technician/Truck Manager
Big Blue Pools and Spas LLC
05.2016 - Current
Associate of Science - Criminal Justice
Everest College