Justin Diggins
Blythewood,SC
Summary
Experienced Parts Manager with expertise in parts organization, purchasing, and delivery management. Demonstrates strong leadership skills and ability to schedule and solve problems effectively. Brings 6 years of progressive experience in the field, ensuring efficient operations and high customer satisfaction.
Overview
21
21
years of professional experience
Work History
Parts Manager/Senior Manager
The Pete Store
03.2018 - Current
- Leadership in parts management is the cornerstone of my professional ethos, honed over eight years of dedicated service
- My expertise in new account growth and business development underpins the success we've achieved in elevating service levels and enhancing customer satisfaction
- Excellence in inventory management and team supervision are hallmarks of my tenure, ensuring that daily operations not only meet but exceed sales targets
- It is through fostering a culture of collaboration and efficiency that our parts team consistently outperforms expectations, securing The Pete Store's reputation as a leader in the industry
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Inside Sale/Warehouse Supervisor
The Pete Store
11.2015 - 02.2018
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Dispatch drivers to make daily deliveries.
- Process incoming and out going orders.
Assistant Manager
Carquest Auto Parts Store
07.2015 - 11.2015
- Responsible for daily paperwork for the store
- Help lead the store team of five employees
- Serving both the public and private customers, with great customer service
- Manage the team to maximize sales, profits and customer service
- Delivering parts to our private customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Napa Auto Parts Store
06.2015 - 07.2015
- Responsible for daily paperwork for the store
- Help lead the store team of six employees
- Serving both the public and private customers, with great customer service
- Manage the team to maximize sales, profits and customer service
- Checking and keeping up with inventory control
- Delivering parts to our private customers
Premium Paid, Re-picker and Auto Parts Handler
Carquest Distribution Center
05.2013 - 06.2015
- Responsible for maintaining a comprehensive knowledge of all warehouse inventory for a facility servicing over fifty retail stores and four warehouses
- Licensed forklift operator, that regularly fulfills complex customer orders
- Tasked with accurately maintaining cycle counts for ongoing inventory
- Quickly adapted to all new technologies introduced to the company
- Assisted customers in identifying correct auto parts based on their needs, resulting in improved sales figures.
- Reduced instances of damage to auto parts, ensuring proper packaging and handling techniques were followed consistently.
- Enhanced inventory accuracy by conducting regular stock checks and updating tracking systems.
Premium Paid, Consolidator
09.2008 - 01.2013
- Ensured customers received correctly-filled parts orders
- Prepped all outgoing orders to meet state transportation standards
- Worked fluidly with parts-pickers, re-pickers and truck drivers to produce on-time, accurate orders
Parts Handler
Carquest Auto Parts Distribution Center
01.2004 - 01.2008
- Began with Carquest as part-time high school student, working in the Carquest Auto Parts Distribution Store
- Trained in customer service and warehouse navigation, learning to interact with the public, as well as developing a comprehensive understanding of accurately filling orders in the warehouse
Education
Bachelor of Science - Business Administration
ASHFORD UNIVERSITY/ FORBES SCHOOL OF BUSINESS
01.2016
Skills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor Relations
- Inventory Auditing
- Purchasing strategies
- Warehouse Operations
- Supply Chain Coordination
- Operations Management
References
Available Upon Request
Timeline
Parts Manager/Senior Manager
The Pete Store
03.2018 - Current
Inside Sale/Warehouse Supervisor
The Pete Store
11.2015 - 02.2018
Assistant Manager
Carquest Auto Parts Store
07.2015 - 11.2015
Assistant Manager
Napa Auto Parts Store
06.2015 - 07.2015
Premium Paid, Re-picker and Auto Parts Handler
Carquest Distribution Center
05.2013 - 06.2015
Premium Paid, Consolidator
09.2008 - 01.2013
Parts Handler
Carquest Auto Parts Distribution Center
01.2004 - 01.2008
Bachelor of Science - Business Administration
ASHFORD UNIVERSITY/ FORBES SCHOOL OF BUSINESS
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