Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Justin DiSalvo

Summary

Dynamic team member with a proven track record at Culvers Franchising System, excelling in training and mentoring new hires. Skilled in cash handling and complaint resolution, I developed an effective onboarding program that enhanced staff productivity and collaboration. Committed to achieving operational excellence and fostering a positive work environment.

Works under strict deadlines and makes independent judgments about effectiveness of training.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Member, Unofficial Trainer

Culvers Franchising System
07.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided coaching and mentoring to employees.
  • Developed and implemented successful onboarding program.
  • Designed and delivered web-based, self-directed learning materials.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Defined clear targets and objectives and communicated to other team members.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Observed customer purchases in line and differentiated between standard portions.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared salads, soups and sandwiches for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Associate in Applied Engineering - Welding

Career And Technical Leadership Academy
Smithfield
05-2026

Skills

  • Cleaning
  • Complaint resolution
  • Order preparation
  • Adaptability and flexibility
  • Collaboration and teamwork
  • Verbal and written communication
  • Willingness to learn
  • Cash handling
  • Safety
  • Calculations and measurements
  • Goal setting and achievement
  • Heavy lifting
  • POS systems
  • Teamwork and collaboration
  • Training and mentoring
  • Computer skills
  • Workplace safety
  • Team building
  • Welding
  • Torch cutting
  • Welding safety
  • Cutting techniques
  • OSHA compliance
  • Soldering techniques
  • Stick welding
  • Fire prevention
  • Measurement tools
  • Blueprint reading
  • EPA 608 certified
  • 3D renderings
  • Decision-making strength
  • Research and analysis
  • Engineering design evaluation
  • Operational analysis expert
  • Power systems
  • Electrical load analysis
  • Electrical testing
  • DC power control
  • Critical thinking
  • Highly skilled in 3D and 2D CAD
  • Equipment maintenance and repair
  • HVAC systems
  • Control systems
  • First aid and CPR
  • Lighting systems
  • Adaptability
  • Hand-eye coordination
  • Safety monitoring
  • Organizational skills

Certification

  • EPA 608 License - 2024-present
  • Blueprint Reading training- 2023-present
  • Electrical Knowledge License - 2022-present
  • Welding Training - 2023-present
  • Maintenance Training - 2023-present
  • OSHA License - 2022-Present
  • Hydraulics and pneumatics Training - 2023-present
  • Workkeys National Career Readiness Certificate-Level :GOLD - Issued 3/14/2025

Timeline

Team Member, Unofficial Trainer

Culvers Franchising System
07.2023 - Current

Associate in Applied Engineering - Welding

Career And Technical Leadership Academy
Justin DiSalvo