Justin DiSalvo

Team Member, Unofficial Trainer

Culvers Franchising System

07.2023 - Current

Mentored new hires, resulting in stronger staff development and increased productivity.
Provided coaching and mentoring to employees.
Developed and implemented successful onboarding program.
Designed and delivered web-based, self-directed learning materials.
Trained and mentored new personnel hired to fulfill various roles.
Analyzed and evaluated training effectiveness and program outcomes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Defined clear targets and objectives and communicated to other team members.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Addressed customer needs and made product recommendations to increase sales.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Processed refunds and exchanges in accordance with company policy.
Learned duties for various positions and provided backup at key times.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card, and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Handled cash with high accuracy and took care to check bills for fraud.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Maintained current knowledge of store promotions and highlighted sales to customers.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Notified supervisor and peers of low product inventory and customer complaints.
Greeted incoming customers and provided reliable, friendly customer service.
Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Processed sales transactions for cash, debit, and credit purchases.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Observed health code regulations and internal policies for cleaning and sanitizing.
Utilized proper portion control to determine customers receive correct portion size.
Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Kept tidy and organized area to comply with cleanliness standards.
Accurately operated cash register to process customer payments.
Completed milkshakes and ice cream desserts for customers.
Replenished serving stations with fresh food and cleaned up spills.
Observed customer purchases in line and differentiated between standard portions.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Kept kitchen, counter and dining areas cleaned and sanitized.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Filled out daily shift log to record amount of food prepared, used and leftover.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Brewed coffee and tea and changed out drink station syrups.
Reconciled receipt totals, cash and credit payments to address shortages.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Prepared salads, soups and sandwiches for customers.
Documented customer orders and conveyed special requests to kitchen staff.
Backed up servers by setting up trays and completing some food deliveries.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Kept drawer balanced by accurately processing cash, credit and debit payments.

Summary

Overview

Work History

Team Member, Unofficial Trainer

Education

Associate in Applied Engineering - Welding

Skills

Certification

Timeline

Team Member, Unofficial Trainer

Associate in Applied Engineering - Welding

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