Summary
Overview
Work History
Education
Skills
SOCIAL MEDIA
Certification
Timeline
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Justin D. Miller

Boone,MD

Summary

Results-oriented professional with a solid foundation in smart home media integration, computer/network troubleshooting, sales, and customer service. Demonstrated track record of delivering effective solutions, elevating customer satisfaction levels, and streamlining operational processes. Eager to take on a challenging position where technical expertise, sales acumen, and dedication to customer happiness can be utilized to drive success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

CASE MANAGER

Benoux Agency
11.2022 - Current
  • Census and Audits, Client Intakes, Certified Substance abuse counselor
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to Valuable resources.

SOFTWARE SUPPORT TECHNICIAN - LEVEL 2

ECR Software
09.2020 - 09.2022
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Excellent communication skills, both verbal and written.
  • Monitored system performance to identify potential issues.
  • Documented Knowledge base articles
  • Top performer of tickets resolved

SALES REPRESENTATIVE, ASSISTANT MANAGER

U.S. Buildings - Elephant Structures
02.2014 - 09.2020
  • Customer service and Building advisor
  • Trained new associates in successful sales and performance strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Over one million dollars in sales of red iron and metal buildings.

MANAGER, INSTALLER, CUSTOMER SERVICE

Audio Video Headquarters
07.2005 - 01.2014
  • Developed and maintained relationships with customers and suppliers through account development.
  • Launched quality assurance practices for each phase of development for smart home integration.
  • Project management.
  • Team Lead and manager

Education

Bachelor of Science - Graphic Arts And Imaging Technologies

Appalachian State University
Boone, NC
10.2020

Skills

  • User experience (UX) design

  • Smart home integration

  • Project management

  • Excel

  • Jira

  • Operating systems

  • E commerce and Maintenance Module Manager

  • SQL and Linux

  • Product Troubleshooting - Hardware, Software

  • Healthcare administration

  • Biopsychosocial

  • CRM software proficiency

  • Documentation skills

  • Verbal and written communication

  • Detail-oriented

  • Analytical problem solver

SOCIAL MEDIA

https://www.linkedin.com/in/justin-miller-0548468a/

Certification

  • Substance Use Disorder Registered Counselor

Timeline

CASE MANAGER

Benoux Agency
11.2022 - Current

SOFTWARE SUPPORT TECHNICIAN - LEVEL 2

ECR Software
09.2020 - 09.2022

SALES REPRESENTATIVE, ASSISTANT MANAGER

U.S. Buildings - Elephant Structures
02.2014 - 09.2020

MANAGER, INSTALLER, CUSTOMER SERVICE

Audio Video Headquarters
07.2005 - 01.2014

Bachelor of Science - Graphic Arts And Imaging Technologies

Appalachian State University

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