Summary
Overview
Work History
Education
Skills
Timeline
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Justin Dodd

Justin Dodd

Anatone,WA

Summary

Proven leader with extensive experience in operations management and customer service management, notably at UBreakiFix. Skilled in retail inventory management and team leadership, I have a track record of enhancing team performance and customer satisfaction. Leveraging project management and sales coaching abilities, I consistently meet and exceed business objectives.

Overview

10
10
years of professional experience

Work History

Store Manager /Lead Technician

UBreakiFix
01.2022 - Current
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Repaired, upgraded and inspected Phones, Tablets, Computers, and Game Consoles.

Facilities Coordinator

BeMobile Verizon
11.2020 - 10.2021
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.

Sales Partner

BeMobile Verizon
05.2019 - 11.2020
  • Consulted with businesses to supply accurate product and service information.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sales Partner

BeMobile Verizon
09.2016 - 05.2019
  • Consulted with businesses to supply accurate product and service information.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.

Clerk

Bp Gas Station
11.2014 - 10.2016
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.

Education

High School Diploma -

Roosevelt High School
Sioux Falls, SD

Skills

  • Competitor Monitoring
  • Team leadership and coaching
  • Sales Coaching
  • Project Management
  • Supply Ordering
  • POS Systems
  • Retail Inventory Management
  • Customer Service Management
  • Shift Scheduling
  • Operations Management
  • Employee Training
  • Performance Reviews

Timeline

Store Manager /Lead Technician

UBreakiFix
01.2022 - Current

Facilities Coordinator

BeMobile Verizon
11.2020 - 10.2021

Sales Partner

BeMobile Verizon
05.2019 - 11.2020

Sales Partner

BeMobile Verizon
09.2016 - 05.2019

Clerk

Bp Gas Station
11.2014 - 10.2016

High School Diploma -

Roosevelt High School

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Justin Dodd