Justin Done
Ogden,UT
Summary
Dynamic leader with a proven track record at Comfort Suites Hotel, adept in team leadership and food safety practices. Excelled in enhancing customer satisfaction and resolving issues, significantly improving event success rates. Skilled in financial profit evaluation, leveraging expertise to boost revenue and operational efficiency. Demonstrates exceptional problem-solving and customer service skills, ensuring compliance with health and safety standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquets Captain
Comfort Suites Hotel
Ogden, UT
04.2024 - Current
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Collaborated closely with catering managers on upcoming events and their needs.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Ensured compliance with health and safety regulations during banquet operations.
Package Delivery Driver
UPS
Salt Lake City, UT
10.2021 - 03.2024
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Resolving customer disputes relating to damaged goods or incorrect orders promptly and professionally.
- Processed shipment documents neatly and efficiently for each load.
- Collected signatures or other proof of delivery from recipients.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Butcher Assistant Manager
Smith's Food and Drug
Salt Lake City, UT
04.2012 - 12.2019
- Received orders from customers and sliced, weighed and wrapped meats to customer specifications.
- Cleaned meat preparation counters and butcher knives to avoid cross contamination.
- Trained new staff in butchering techniques, safety protocols, and customer service.
- Enforced approved safety codes and cultivated orderly and systematic environment.
- Assisted in the development of promotional displays and marketing materials for meat products.
- Offered meaningful advice to customers regarding meat preservation and cooking methods.
- Prepared poultry for sale and consumption by cleaning, cutting and discarding inedible parts.
- Implemented suggestive selling techniques for less desirable cuts to maximize profits and clear inventory.
- Skillfully operated cutting tools and machinery to trim, slice, and cut meat according to customer specifications.
- Rang up customers at register to process transactions and collect payments.
- Inspected carcasses for quality assurance prior to cutting.
- Educated customers on meat choices and preparation methods to increase sales.
- Cut, trimmed and grinded meats to prepare for cooking form.
Education
GED -
Highland High
Salt Lake City, UT06-2005
Skills
- Team Leadership
- Food Safety Practices
- Financial Profit Evaluation
Affiliations
- bicycling
- working out
- playing card games
- Drumming
- rpg games
Certification
- Food Handlers Permit
Timeline
Banquets Captain
Comfort Suites Hotel
04.2024 - Current
Package Delivery Driver
UPS
10.2021 - 03.2024
Butcher Assistant Manager
Smith's Food and Drug
04.2012 - 12.2019
GED -
Highland High
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